FitnessRepairParts.com

United States
fitnessrepairparts.com

Terrible Customer Service

I received a damaged treadmill deck. They placed the blame on FedEx but it is their poor internal packaging. They filed a claim with FedEx which was approved but they WILL NOT ship the replacement deck until they are paid from FedEx in 30 days. It has been about 3 weeks from my initial order and after dealing with them I have another 3 - 4 weeks if I even get the replacement. TERRIBLE customer service. Of course when I ask to speak to a supervisor they can only send me to voicemail. DO NOT buy from this company. Price for the deck was $20-$30 cheaper than others. NOT worth the headache. If you see a good review I would consider them lucky or its an outright lie!