Layover 15 hours

With my 15 hours I have between my flights in Dubai (both from Fly Dubai), I have requested the company a free hotel. However, they never responded my email. Now I stand before the option of spending horrible 15 hours in Dubai airport!

Don't fly with FLY DUBAI

Fly Dubai - For the first and last time! (15 July on FZ-797)

Dear Sir

I am writing to you in regards to my family trip to Romania on 15 July FZ-797. It was the worst experience of my life. We received the most unprofessional customer service service.

I fly often for work. About 5 -10 times a year. I mainly use Emirates/British Airways/Egyptair.
On this occasion I took my family( my son who is 6 and my husband) to visit Romania and obviously flying to Bucharest from Dubai doesn't give to many options.

We have boarded our flight on the 15 July and we were kept in the airbus for 45 minutes with no air conditioning in an extreme heat. Few customers(including myself) we asked the crew to ask the captain to give us some air. We were told that it was hot outside and once in the air it will be ok. We were sweating and the kids on board were crying it was a sauna. We have raised the issue again as we were late leaving and I personally was rudely told by one of the crew team(a man), "next time fly Emirates". I was shocked by the crew response. In fact we would never had to be in this situation with Emirates Airline because their staff are way more professional and have respect for customers who are paying the airline and it was not a charity gesture from you to fly as over.

After 40 minutes delay waiting in inhuman heat temperature there were no apology and the kids on the flight were not even offered a cup of water. We had to wait hours before we were able to buy some drinks. The food we ordered when we booked the tickets seem to be ok however because of the stress your crew put us through we didn't enjoy it and ended up in the bin.

We also had to take our own rubbish back to the plane to put it in the rubbish bin. And twice when I took the rubbish the two girls from the crew and one man were sitting there talking about XIMIVOGUE cosmetic products and how cheap they were and where you can purchase it in Dubai. Most of the customers on the flight were taking their rubbish by themselves as the crew couldn't care less about any of us.

I did not feel safe on this flight at all. I did not feel welcomed, and If you offer to fly me for free I will never ever fly with this company again.

My British husband is appalled to the way FLY Dubai operates. Unfortunately we will have to fly back to Dubai on the 24 of July and my child is terrorised by the idea. I am trying to see if we can buy new tickets with a different airline but sadly so far there are no other direct flights. For the future we we be flying back home to Britain have few night there and fly to Romania from London with a decent airline.

This flight was operated in partnership with Emirates. I will be emailing Emirates Airline as well as I think they need to be aware how their reputation is stained by Fly Dubai members staff.

For myself and my family this was the most traumatised experience in our life. No respect for customers, did not feel safe, unprofessional staff, cramped seats.

I have no hopes that anything will change in the future but I wish you will retrain your staff and you will teach them at least basic manners and how to respect people.

Thank you

Fly Dubai

abudhabi, United Arab Emirates

bed service

today when i walk to the office of fly Dubai in abudhabi there only one customer and there three of staff ,then when i asked about air ticket then she told me you checking from here or from your own computer is same ,so her means is i am not welcome to the office to book a ticket,then she even transfer me to next door travel agents( Al Masaood Travel & Services) ,and this travel agents even more bed than ever ,when i ask about fly Dubai holiday she is angry and question me why not go to next door the office of fly dubai
and front of me she call the flydubai office question them why sent me to her , i just feel i am not a customer ,i am the one who is begging them for do me a favour .

fly dubai with al masaood travel

today when i walk to the office of fly Dubai in abudhabi there only one customer and there three of staff ,then when i asked about air ticket then she told me you checking from here or from your own computer is same ,so her means is i am not welcome to the office to book a ticket,then she even transfer me to next door travel agents( Al Masaood Travel & Services) ,and this travel agents even more bed than ever ,when i ask about fly Dubai holiday she is angry and question me why not go to next door the office of fly dubai
and front of me she call the flydubai office question them why sent me to her , i just feel i am not a customer ,i am the one who is begging them for do me a favour .