Freelancer.com |
| Australia, Victoria |
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Consumer reviews about Freelancer.com |
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Waheeds
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Feb 18, 2012
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suspended account
They are doing same to me. You are lucky, I am not only suspended only, they are humiliating me like criminals. They have asked me to send images holding ID card with a number. Then they asked me to send the Bank statement holding a number. I saw that in movies when accused were brought to police station. :S . Feeling ashamed just for the some bucks that are my living. :S
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shuvodu52
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Mar 19, 2012
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suspended account
Same to me is happening..My account has been suspended and no one is responding...They are giving an email just saying that your account has been suspended due to suspicious transaction. My employer confirmed them twice that at least give the money back so that he could pay me other way. They are doing nothing and just said we haven't received any email from your employer though he emailed them kept me in CC. I communicated with Live Chat many times and they just say they haven't got any access to my account.. What the hell is this!!!
There should be some legal authority who can charge over them..They took charge in advance and give this type of pathetic service to us...
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amigooo
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Mar 29, 2012
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bad service
I confirm the above. They assume you are guilty until proven innocent... sometimes even the proofs do not help you. More? Dummy answers from support, ripoff fees, privacy trashing... stay away from Freelancer.com
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Emir Freelancer.com
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May 20, 2012
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Reply from Freelancer.com
Hello. My name is Emir and I work for freelancer.com. I came across the posts here and we appreciate the feedback.
We would like to assure you that Freelancer.com will only freeze or suspend accounts to further validate a user’s identity or investigate the transactions done through our site. Please be assured that Freelancer.com policies and security procedures are in place to create a safe environment for freelancers and employers.
Freelancer.com will not disclose sensitive information unless to comply to legal obligations or with your express consent.
As for our fee structure, Freelancer has always strived to be transparent about it. We have listed them in our Terms and Conditions (TOC), (http://www.freelancer.com/page.php?p=info/terms) in our Freelancer FAQ, specifically the specifically the Employers and Freelancer.com Membership Plans, Payments and Billing sections (http://www.freelancer.com/faq/view.php). We also have more information on fees and charges via this link, http://www.freelancer.com/news/articles-fees-84.html.
Freelancer.com continuously works to improve our support in order to provide the best customer experience. I understand you were frustrated with some responses you received so we will definitely be looking back and working on improving what we do.
To resolve your account concerns, we would like to ask you to please send an email to [email protected] together with a detailed explanation on your account concerns. Please include your name in the e-mail so we can identify it. I'll inform our Customer Support Managers to be on the look out for your e-mails and once we receive it, we'll will resolve your account issues.
Thank you very much and we look forward to hearing from you soon.
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Emir Freelancer.com
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Jun 19, 2012
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Emir from Freelancer.com
Hi Shuvodu52. My name is Emir and I work for Freelancer.com. I came across your post here and we appreciate the feedback.
Please be assured that Freelancer.com will only suspend or freeze accounts to do further account verification or investigate the transactions done through the site. Part of the procedures requires employers to validate the work that you did for him. Once we get the details we requested from your employer and we will continue with our account verification process. Once everything has been cleared , we will unsuspend your account.
From what you related, we find it odd that our Customer Support did not receive your employer’s emails.
I’d like to help. Please send an email to [email protected] with your ticket IDs. I will ensure a customer support manager looks into this and helps with your account and funds.
Thank you very much and rest assured we will be getting this resolved for you as soon as possible.
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