Freelancer.com |
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Consumer reviews about Freelancer.com |
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Freelancer.com
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Jan 17, 2012
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Fraud
Hi tanicos,
In order to help create a safe environment for the freelancers and employers, Freelancer.com has several measures in place. We do not usually respond to particular issues published publicly so please issue a support ticket through http://www.freelancer.com/report/contact.php or send us an email to [email protected]. One of our support managers will help you with your concerns.
We request verification measures to secure your account and money. For further information, please visit our FAQ page found here: http://www.freelancer.com/faq/view.php.
If your complaint is regarding a legal or compliance issue you can send an email to [email protected] or write to us at
PO Box 1121,
Double Bay NSW 1360,
AUSTRALIA
Sincerely,
Freelancer.com
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Freelancer.com
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Jan 17, 2012
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Be careful, they are scam
Hi Dowen,
Our thorough verification process is part of our security measures but rest assured that it is for the safety of the funds and accounts of both employers and freelancers. To learn more about account verification and user issues, please visit our FAQ page at FAQ page http://www.freelancer.com/faq/view.php.
Please note we do not reply to specific user customer support issues on public forums. We have a 24 hour support team dedicated to addressing individual concerns. We encourage users to log support tickets directly via our site or by emailing [email protected].
For legal issues, users can email [email protected].
You can write to us at
Freelancer.com
P.O. Box 1121
Double Bay NSW 1360
Australia
Sincerely,
Freelancer.com
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existence
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Apr 17, 2012
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suspended my account by mistake, this caused a loss of money
I was chosen for a job and an employer paid me $260 for it. Then freelancer.com suspended my account all of a sudden and reversed the payment. They fixed that but said I have to contact that employer to get paid again. The employer doesn't answer. I have no idea how to get the money back.
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complaint
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Jun 9, 2012
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avoid this website
The owner of this website is from Bangladesh and actually all this website is a scam. They try to earn money on their customers without providing promised services.
Avoid it at all costs!
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blame coco
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Jun 15, 2012
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account was suspended with no explain
Be careful dealing with them! They are cheater, they suspended my account without any reason and they never respond on my e-mails.
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Emir Freelancer.com
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Jun 19, 2012
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Emir from Freelancer.com
@blame coco,
Hello,
My name is Emir and I work for Freelancer.com. I came across your post here at reviewstalk.com and we appreciate the feedback.
Please be assured that Freelancer.com does not suspend or freeze accounts without any reason. We will only do so to validate a user's identity or ascertain the nature of the transactions done through the site. These policies and procedures in place are meant to provide a safe environment for freelancers and employers alike.
I understand that you were frustrated with our Customer Support. Please be assured that Our Customer Support Teams are available 24/7, ready to respond and resolve issues as quickly as possible.
We' like to assure you as well that Freelancer.com does not defraud or cheat people of their money. We have more than 3.6 million users of the site and hundreds of thousands of satisfied customers.
I’d like to offer my help. Please send your username to [email protected] and I'll forward the information to our Customer Support Managers and we’ll help you sort out your account issues.
I hope I've addressed your concerns and look forward to hearing from you soon.
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Emir Freelancer.com
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Jun 19, 2012
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Emir from Freelancer.com
@Complaint
Hello,
My name is Emir and I work for Freelancer.com. I came across your post here at Reviewstalk.com and we appreciate the feedback.
Please be assured that Freelancer.com's owner is not from Bangladesh. Freelancer.com is a global company and our headquarters are in Australia with regional offices in the U.K. and the Asia Pacific. For more information, please visit this link - http://www.freelancer.com/info/about.php
We'd like to further assure you that Freelancer.com is not a scam. It is a legitimate business with more than 3.6 million users and hundreds of thousands of satisfied customers all over the world. As of to date, it has paid out more than $132,000,000 to freelancers around the world.
It is unfortunate that you have these conclusions about Freelancer.com. In spite of that, we'd like to invite you to visit the site and see what we can do for you and your business. Should you have further enquiries or concerns, please send an e-mail to [email protected] and we'll address them promptly.
Thank you very much.
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freelancerrevenge
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Aug 4, 2012
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Freelancer.com - witholding my money, bad service
This 'Emir' pastes his trash everywhere. HE LIES!!! Know it since Freelancer.com mistreated me a number of times. Their bozo team treats people like scum. For all the people willing to get your revenge:
http://getahindu.blogspot.com/2012/08/can-freelancer.html
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rgb67
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Aug 5, 2012
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be careful, fraud alert
Fraudulent website, my advertisement was removed several times but I paid for it. No excuses, no communication, no support center. Be careful with it!
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freelancerrevenge
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Aug 5, 2012
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Avoid like poison
Their policies are a total disgrace! No sane and legitimate business would discuss such isses via discussion forums. Lousy customer support and ignoring the bad signals (note that some stories are as old as two or more years) are company's fault.
All the people mistreated by Freelancer.com - you got the right to get your revange. Join me!
http://getahindu.blogspot.com/2012/08/can-freelancer.html
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choicehome
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Sep 12, 2012
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avoid this website
Beware of this website, I hired a guy from there who begged me for the project. I paid him hundred euros in advance. He never done anything and started to make excuses that his grandfather died and so on. All the good responses on his profile at freelancer.com were fake. Beware!
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Carol11
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Sep 16, 2012
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waste of time and money
Don't waste your money with this website! They charge you for everything but it is almost impossible to earn money as they promise. I wasted my time and money working with them and I will never recommend this website to anyone!
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MaxfromFreelancer
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Oct 3, 2012
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Freelancer.com
@choicehome. Hello. My name is Max and I work for Freelancer.com. I regularly visit reviewstalk.com to address user concerns about Freelancer.com and I came across your post here. It is unfortunate this has happened to you. Be assured that there are thousand upon thousands of great, reliable freelancers at the site. I'd like to help. Please send the project ID and the username of the freelancer you dealt with. We will look into your case and investigate. Thank you and we hope to hear from you soon.
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MaxfromFreelancer
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Oct 3, 2012
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Freelancer
Hi Carol. This is Max from Freelancer.com. We appreciate the feedback. It is unfortunate you feel this way about our services. We work hard to offer the best customer service we can and look to improve it on a continuous basis. As always, we would like to help. If you think you have been wrongfully charged, please send your username to [email protected] and we'll investigate the matter. Thank you and we hope to hear from you soon.
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oleg
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Oct 3, 2012
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PLEASE DON'T PUT YOUR MONEY ON FREELANCER, THEY WILL STEAL YOUR MONEY.
Ttry searching freelancer.com scam on google.
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thehelp
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Oct 31, 2012
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liars
Owner of this website is a fraud! I was member of the freelancer.com and one day their manager contacted me and offered a job for $600 - to renew his old website. I agreed and made everything but he never paid me and also kicked and banned me at freelancer.com . Beware and better stay away!
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sup
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Nov 6, 2012
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No way of returning your money
Beware of Freelancer.com. They will charge you money when you will give them a chance. There is no way of getting it abck. The customer support will hang up the phone if youļl call them and complain about the situation. They are all on the same side, and they work just for stealing money from others.
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freel
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Dec 9, 2012
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stay away from this scam, they stealing other people projects
This website is not reliable! I started to post some own project there in hope to find a freelance job but this company stole my projects and earned money on them! I found it and tried to complaint but they just ignored me. Beware and be careful, avoid this website at all costs!
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venkat vinod kumar
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Dec 9, 2012
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jenna77
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Jan 12, 2013
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scammed me out of money
This company is just another job scam! I tried to find a job through them and they provided me fraudulent employer which paid me for my job with false transactions and I never received my money. Beware and better stay away from this website!
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kocho
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Apr 25, 2013
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AVOID AVOID AVOID
They are totally LOUSY site and service. I have some material and we are thinking of opening a website to share all the bad experience. Freelancer.com SUCKS big time. They have 24 email support so that they just respond for the sake of responding. The email response in 8 of 10 times is wrong and incomplete because they just jump to respond for the sake of responding.
TERRIBLE. vWorker was alot better.
Totally oriented towards their profit and doesnt care about customers.
Their email support is one of the worst I've seen in the past 15 years of using internet. They just respond like they have a match to play and like they have a target to achieve by responding within 2-3 hours of receiving my questions. Then the response I get on almost all of the tickets is incomplete. Then, I have to have at least two more rounds of emails so that I can get what I need. They truly truly lack proper professional approach and customer support. Imagine if companies were giving support like this in an airplane, or imagine if Apple was giving this kind of support? Can you imagine? I cannot.
They introduce new features affecting business. The sole purpose of the features is so that they make more money.
If you ever think to go in dispute, DONT!!! We had a project in dispute transferred from vWorker. We lost. THEY DONT CARE. They dont feel obliged to help and carry to the end. vWorker would have done everything necessary so that the project was complete and money in escrow were delivered.
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Kristopher Y.
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Aug 28, 2013
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Kristopher Y of Freelancer.com
Hello jenna77,
I am Kristopher from Freelancer.com. I understand the frustration you felt about dealing with a fraudulent employer and not receiving any payment for the project you worked on.
I want to look into your account and identify how this happened and what we can do to resolve this issue for you. Feel free to send me an email with your username and the project ID to [email protected] so that I can personally investigate on this concern.
I hope to hear from you soon.
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Kristopher Y.
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Aug 28, 2013
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Kristopher Y of Freelancer.com
Hi kocho,
This is Kristopher from Freelancer.com. I understand you have been bounced around our support team with different messages which is a process we'll need to work on and improve. I would love to hear more about your experiences with our team so we can work to improve our customerr support overall.
We also understand that you are upset about the results of the dispute that was transferred from vWorker when accounts have been migrated to Freelancer.com. Feel free to send me an email with your username and the project ID involved with the dispute to [email protected].
Thanks and looking forward to your response soon.
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