Frigidaire |
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Consumer reviews about Frigidaire |
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SearsCare
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Dec 14, 2011
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Be Aware
Dear JD,
I saw your comment here and I wanted to reach out and apologize on behalf of Sears Cares for what happened with the service on your appliance. I do apologize for the delay in finding your comments also and I wanted to ask you to contact my team, even if this has been resolved, to allow us to check into what happened and see if we can make this right for you somehow, but especially if it has not been resolved so we can ensure this happens.
My name is Robert and I’m part of the Sears Cares Escalations team and we’d like to step in and resolve this issue for you. At your convenience, please contact our office via email at [email protected] so you don’t have to continue to be frustrated by this. In the email, please provide a contact phone number and the phone number the range was purchased under (if different than the contact phone number) and we will call you directly. Also, in your email, please provide the screen name (JD) you used to post on this site, for reference to your issue, and we do look forward to talking to you soon.
Thank you,
Robert B.
Social Media Moderator
Sears Social Media Support
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Chris Polk
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Dec 16, 2011
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Faulty product experience
Good Afternoon,
I apologize for the inconvenience and concerns this appliance unit has been causing you. I would like to further assist you but in order to do so, will you please email me directly at [email protected] with your unit's model/serial information, personal name, address, phone number and date of purchase of the unit?
Thank you in advance for supplying me the information needed. Please include any other pertinent information concerning this unit. I look forward to further resolving this matter.
Chris Polk
Electrolux Major Appliances, North America
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Chris Polk
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Dec 16, 2011
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Be Aware
Good Afternoon,
I apologize for the inconvenience and concerns this appliance unit has been causing you. I would like to further assist you but in order to do so, will you please email me directly at [email protected] with your unit's model/serial information, personal name, address, phone number and date of purchase of the unit? When you send the email please make sure to have "HELP CENTER" somewhere in the subject line for tracking purposes. This way I can create a footprint in our system when the account is created. You will have proof of our correspondence and if you ever need to reference it in the future you will have a reference number.
Thank you in advance for supplying me the information needed. Please include any other pertinent information concerning this unit. I look forward to further resolving this matter.
Chris Polk
Online Outreach Representative
Electrolux Major Appliances, North America
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Chris Polk
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Dec 16, 2011
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Frigidaire should be ashamed to sell defective products
Good Afternoon,
I apologize for the inconvenience and concerns this appliance unit has been causing you. I would like to further assist you but in order to do so, will you please email me directly at [email protected] with your unit's model/serial information, personal name, address, phone number and date of purchase of the unit? When you send the email please make sure to have "HELP CENTER" somewhere in the subject line for tracking purposes. This way I can create a footprint in our system when the account is created. You will have proof of our correspondence and if you ever need to reference it in the future you will have a reference number.
Thank you in advance for supplying me the information needed. Please include any other pertinent information concerning this unit. I look forward to further resolving this matter.
Chris Polk
Online Outreach Rep.
Electrolux Major Appliances, North America
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RalphT
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Feb 13, 2012
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Dryer caught fire
Our first figidaire dryer(3 and half years ago) caught fire at 4:oo AM while we were sleeping. We were lucky that I was awoken by my dog and the smell of smoke, so the damage was confined to smoke damage and local discoloration of the paint on our washing machine. We subsequentially purchased a similiar machine Frigidaire (insurance covered the cost totally) and we had another fire. The machine was just turned on, a grinding noise was hear, and the machine was turn off, then fire was seen in the back of the machine. We had a fire extingisher in the laundry room and were able to put out the fire immediately.
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Tammy Simpson
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Mar 29, 2012
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Dryer caught fire
Eight weeks ago my Frigidaire dryer caught on fire, burned my home as well as doing significant smoke damage to my home. I was one dryer load away from going to bed. My toddlers bedroom sits above the garage where the fire started and sustained significant damage. Thankfully we were awake and were able to get out of the home. My toddler has been traumatized by this event. Frigidaire is lucky the fire did not harm my son...especially knowing there are issues with their dryers. SHAME ON YOU.
Thank you Huntington Beach Fire Department! You are the best!
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ROBIN C
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Jul 17, 2013
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frigidaire electric range GLASS TOP IMPLODED
I PURCHASED A FRIGIDAIRE ELECTRIC RANGE MODEL FEFL79FCB TO REPLACE OUR AGING RANGE GE. MY WIFE WHO LOVES TO COOK WAS EXCITED TO HAVE A GLASS TOP RANGE (FRIGIDAIRE) AND AT FIRST IT DID EVERYTHING THAT WE EXPECTED. HOWEVER THAT SOON ENDED ONE MORNING WHEN SHE WAS PREPARING BREAKFAST THE LEFT FRONT BEGIN TO HEAT AND DID NOT STOP UNTIL IT FRACTURED THE GLASS TOP. IT BECAME SO HOT THAT WE HAD TO OPEN DOORS AND WINDOWS AN FANS TO CLEAR THE SMOKE. ALSO TURNING THE DIAL TO OFF AND OFF AND ON DID NOTHING TO TURN ELEMENT OFF. THIS SCARED AND SADDEN MY WIFE BECAUSE HER NEW RANGE WAS A BROKEN PIECE OF JUNK. I EVEN LOOKED INTO REPLACING THE PARTS MYSELF BUT THE COST AND WHAT I READ THAT THIS COULD POSSIBLY HAPPEN AGAIN ( WHICH THIS PROBLEM SEEMS COMMON). I WORKED HARD FOR THE MONEY TO PURCHASE THIS PRODUCT FOR HER AND I ASK YOU WOULD YOU TAKE THE CHANCE WITH YOUR MONEY TO BUY A PRODUCT FROM THIS COMPANY AGAIN, NOT ME. I HAVE ONLY TAKEN THE TIME TO WRITE THIS TO HOPEFULLY HELP SOMEONE ELSE. I WISH I HAD THIS INFORMATION BEFORE THIS PURCHASE. ROBIN GALAX, VA
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