vacuum is junk

Hi bobswite, I work for the Garry Vacuum company. I am sorry to hear about your vacuum. Sounds like something was vacuumed up! Good news, one of the reasons you bought it was the Lifetime warranty. Please contact customer service at 888-544-3729 and they will be happy to assist you with the replacement process. If I can be of any further assistnace, please email me directly at [email protected]. Thank you, Mary