Georgia Child Support Services |
| United States, Georgia |
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Consumer reviews about Georgia Child Support Services |
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Precious81
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Jan 31, 2012
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Non-payment
I have had a GA child support case since 2006, this case has been opened and closed at least twice, because of my deployment status. I was told that I could not have a case open if the child was not withe me, regardless if I was in the military deployed. Okay, fine I did the right thing and closed the case per my case managers request. Prior to closing the case, 3 payments was received, from the noncustodial parent, his license was not suspended, warrants were not issued for his arrest, taxes were not intercepted. Then he moved, he came into the office plenty of times to talk to representatives from what I am told about getting a modification, however, I never received modification paperwork, and he was never enforced to pay a dime. Because, the case was closed due to deployments I was not allowed to try and collect old arrears which was over $12, 000. Single parent withe two kids, and can't get any help enforcing child support order. Let's fast forward to present. November 18, 2011 I personally went into the Child Support Office in Savannah, GA and talked to a case manager, and her superior was there as well. I told them that we would be moving, because my husband has orders to AZ, he was also present talking to another representative about his case. I specifically asked the case manager if I need to transfer my case to AZ, because I was moving and the noncustodial parent lives in NC so I'm told. They both said no to leave it open with the state of GA, just update my information as soon as I get to AZ and have an address. I did, this on Jan 12, 2012. I also asked them what was going on with my case since there was no updates or information on the case portal. They had to scan through my thick file, and finally said that the NCP state requested the past due arrears that they had just sent them to thee state the week prior. They told me to keep checking thee portal I should see a payment by thee 15th of Jan, if not give them a call back. I have been checking the portal no payment and no updates to thee case. So, I decided that I would call the office on January 26, 2012 9:30a.m my time, 11:30am in GA. I talked to the customer service rep, she pulled up my case and informed me that a closure letter was sent to my last address on 24 January because nether me or the noncustodial parent lives in GA. I clearly explained to her what the case manager explained to me on November 18, I asked her what does that mean. She said that she would have someone contact me and she would put the notes into the computer. She did the best she could, however, I am very disappointed with the type of services offered I don't feel like thee case managers, tried to collect these funds, no warrants were sent out, no drivers license was revoked, he isn't on the most wanted listed, taxes haven't been intercepted, they just notified thee noncustodial state. He owes more than $12, 000 in back child support and that is only this last time. I checked the portal today Jan 31, 2012, the customer service notes are on my page, however, I still have not received a phone call, email, or update about what is going on with my child support case. I'm so sick of this can someone please give me so guidance on what to do next. Thanks.
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Precious81
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Jan 31, 2012
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Non-payment
I have just filed a formal demand review for my child support case held in Savannah, GA. I also emailed a copy to the tipline as well, hope to hear something soon.
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media10$
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May 31, 2012
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non payment
i have had my child support cases since 1996 i have been trying to get a review but the 1800 number that you can call told me i had to write a letter to my caseworker to get a review.now to me the sad part is i was nevre told who my case worker is much less who can i talk to to help me. i havent recieved a payment since feb of 2012 i was told by a phone rep. that it was nothing that they could do to help me because they didnt know where the non-custodal parent is, and that it was nothing that they could do but advised me to get a private attorney and take care of it myself. there hasnt been a update since the 15 of may and thats only because i was calling at least twice a week because i tried to get in touch with a supervisor to report the rudeness that was giving to me every time i call. i was pretty much told several time that there was nothing that they could do. this is not the first time that i have been stopped payment. i felt like whoever the case manager is she showing compassion to the non custiodal parent because i have 2 children same cases and i only recieve what he is court ordered not even the backpay my complaint is i havent recieved a payment and noone seems to care yes i work but i have two children from this man and both of them are teenagers i feel like because im not fortunate as some people to hire a private lawyer, i should be treated with some respect its not fair for children to have to go without because these dead beat dads dont payment i feel like who ever these people is that we talk to on the phone should be more attentive with the issues and someone has to enforce these court ordered rules . but the one place that you can call or email doesnt help you what else can you do . you knoe one of my children is 17 and the other is 15 you know i had a lady thar answer those phone with that 1800 number to tell me that their almost grown deal with it. i recieved a email that someone tried to get in contact with me by phone i work at a prison the email was sent to me that she tried to call but got a answer machine i dont want to talk on the phone i need and appointment to talk to someone that cares.
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eskew1120
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Jun 14, 2013
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not working on my child support case
Ga. Child support. Will not enforce child support laws
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sierrastorm89
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Jul 20, 2013
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GA Child Support Recovery
My kids non-custodial father is arrears in excess of $14,000. As of March 2013. Only an $85 payment has been made in almost two years. Since March of this year the arrears per month has not been added to the amount owed. And has miracously gone down without a payment made. I have made numerous attempts to contact office by phone and email to no avail. He has not been made to pay payments, suspend his license or intercept his taxes. How much does he get to go free and not pay his obligations, with no consequence? I thought this office was to act for the kids not the dead beat parents.
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mom.lcw
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Jul 12, 2017
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CORRUPT SYSTEM
My husband has been paying CS since June of 2016. Life got the best of us, he fell behind and owed $4900, so in April 2017 the CP decided to hit up Child Support Recovery. We've had nothing but issues! My husband's check have been garnished from the beginning, however, they originally submitted an order for the wrong amount to his employer. They filed contempt to court, have suspension on his license numerous times, won't discuss his case with him whenever he calls, is extremely rude. My husband isn't a deadbeat, my husband has paid his dues.. Even when DCSS submitted the wrong amount, my husband knew to pay the difference owed! They also haven't been properly applying payments towards the arrears. It has now increased and since had another suspension notice out for his license. Why can't something be done about the DCSS system?
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