Glencara.com |
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Consumer reviews about Glencara.com |
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pghnabby
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Feb 27, 2012
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Internet Scam
I received a ring as a gift that was ordered from Glencara.com, but it came a week later than anticipated. The I had to send the ring back because of sizing issues. It was sent to them January 4th, 2012 and I still haven't gotten it back and there has been EXTREME lag time between emails. Some people have had great success with them. I, unfortunately, have not. It's a hit or miss. You would be better off flying to Ireland and buying it in person.
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sciencesurf
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Mar 8, 2012
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Internet Scam
DO NOT PURCHASE FROM THIS COMPANY!!!
I had a wrong sized ring sent out 2 weeks later mid December 2011. Isent it back and still have not recieved the ring 3 months later!! I get the run around with emails. THis company is a sham and will steal your money. Absolutely pathetic!!!
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FrancisG2
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May 14, 2012
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Buyer Beware. Get what you pay for? Not!
Glencara.com
Galway,
Ireland
Buyer Beware! Get what you pay for? Not!
I saw a beautiful ring- advertised as diamond and gold- on the Glencara website. Some of the stones were described as "high quality natural diamonds" with specific color and clarity information, while another was described as a diamond, white in color. It also included an appraisal showing a value higher than the retail price. I sent an email asking for more details. No reply. I called Glencara, and was told that all of the stones "should be of the same quality". Based on that conversation, I ordered the ring. My receipt listed the word "diamond" four times.
The ring arrived loose in a bag, sans fine jewelry box and promised appraisal. They also had not purchased any additional insurance to cover any loss or damage. I thought that was odd. Why would such a valuable ring be shipped like costume jewelry? That was the first clue that the ring was not what it claimed to be.
I brought the ring to a jeweler who used a diamond tester and also examined it under magnification, and he told me that the stones were CZ, not diamonds. The ring was worth about $500 less than what I had paid for it, according to the jeweler.
When I told Glencara that the ring advertised on their website, and described by a sales rep, as "high quality diamonds", was not what I had received, Glencara said that the larger stone was CZ, but that the other stones "should be" diamonds. This was the first time the term "CZ" was used.
I said that I would send the ring back since the ring sent to me was not what I had ordered. They wanted me to send it back without insurance to save on shipping costs. Of course, if it was lost or damaged in transit, I would be out of luck. I was unwilling to take the risk, so I paid for both tracking and proper insurance. Glencara also told me not to list the value of the ring on the customs' form- that was to "save on customs' fees". You can read between the lines to figure out what they meant by that request. Meanwhile, the United States post office requires you to list the value on the form.
I did get a refund on the ring, but only a little over 1/3 of the shipping cost was refunded despite the fact that I was sent the wrong item through no fault of my own. Bait-and-switch, anyone? I guess I should be grateful that I lost less than $50 on this transaction. I am also glad that I used a credit card.
Bottom line, learn from my mistake. DO NOT buy jewelry over the internet, and DO NOT buy anything from this less-than-candid company.
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FrancisG2too
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Jul 5, 2012
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Wrong item sent- getting return shipping refunded was hell
I was sent the wrong item by Glencara (see my earlier review, "Get what you pay for? Not!") and finally got a full refund of my return shipping costs minus the service fees charged by Paypal which was the service used. This only occurred after Glencara read one of my complaints online and contacted me, guess it pays to complain online, because when I wrote a number of emails to their customer service rep, I got only a partial refund.
The small loss I suffered will remind me never to purchase jewelry over the internet again, but rather from my local department store or a trusted online retailer such as Amazon.
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acd1988
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Feb 25, 2013
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shoddy item returned
i too had a problem with their products, after only a month the 'gold' was wearing off on the ring i purchased, i have sent it back, (over a month ago) and still heard nothing, when i queried it, i got a random reply from them saying that they have a 'backlog' in returns! yeah right!
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rogandjo
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Jan 22, 2014
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Glencara
We ordered a ring on the 24th December for $50.22 AU on the understanding we could return within a 30 day period (60 days if purchased in December which was the case) The ring was late arriving,arrived on the 9th January.It was definitely not what we thought it would be so promptly returned it by air mail recorded on the 11th January to the address on the slip which was the one in Galway.We have received no communication for them at all and despite numerous emails they refuse to respond.This is very poor business,they now have the goods plus our money.The package arrived with an address TRK,Corner House,Lowlands Road,St Sampson,Guernsey,Channel Islands GY2 4NZ which is different from their website which says Galway.
We are pensioners and are keen to purchase something more suitable for a special occassion but cannot get our refund.
Please can someone help?
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LoriH
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Jan 28, 2014
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Order never received
I placed an order for a ring for my daughter for Christmas (over a month ago) The ring never was received and I have made numerous attempts to correspond with the company asking that my order be shipped or that my money be refunded I have gotten nothing but emails that promise to correct this. To date I have not received a refund or my order. I will not recommend Glencara nor will I ever place an order with them again. Please consider placing your order with another company!
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retired2me
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Apr 24, 2014
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Item never received from Glencara
I ordered a ring over one month ago. I was told it was going out 3-5 day shipping still have not received. I have called 3x during the hours of operation and emails several times with NO RESPONSE at all. Beware of this company. It is a scam. They should have their web site closed down.
Laurie
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liveclive
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May 28, 2014
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No goods - No answer on telephone
No goods received - no answer on telephone for the past three weeks, no reply to emails
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donnad
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Jun 9, 2014
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Fraud ??
I ordered a ring set and my credit card was charged on May 27, 2014...an e-mail was sent with the invoice number only. It is now June 9, 2014. I have sent several e-mails and have tried to call to get my tracking number and I have had NO response and the phone only goes to a recording even though I am calling during what the recording says is their operating hours. I have submitted a request to my credit card company for fraud investigation.
If it is not fraud, it is the WORST customer service I have EVER experienced!
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ragman12489
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Dec 21, 2015
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no response
I ordered from them 2 weeks ago still haven't received my jewelry which is a Christmas present and have sent numerous emails with no answer I will be contacting the BBB and my credit card Monday morning for fraud investigations
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Glencara Irish Jewellery
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Apr 15, 2016
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Glencara Response
This is Glencara.com.
* We have completed over 400,000 online transactions since 2005.
* Over 98% are of customers are happy with the quality of our Jewellery and shipping times, please see 88,000 positive feedback from one of our seller accounts on ebay: http://feedback.ebay.com/ws/eBayISAPI.dll?ViewFeedback2&userid=irecrafts&ftab=AllFeedback .
* We guarantee safe delivery of all orders.
* All of our Jewelry has to pass a quality control check before it is shipped to our
customers.
* We offer a 60 day returns policy on all our Jewellery and will re-size rings without charge.
* We aim to respond to e-mails within 1 business day but occasionally we fall behind that 1 business day target which causes customers to vent their anger publicly such as here.
The issues written here would not exist if each customer had the 1 business day response time to their e-mail. We go above and beyond the average Jewellery business in satisfying any customers reported issues.
The individual comments here are not an accurate reflection on how customers are treated when shopping with us nor an accurate indication to the quality of our Jewelry. If a customer has a problem with an item or it has not arrived and they do not get a timely reply to their e-mail, they can become very frustrated and vent their justified anger. We work to deal with communication backlogs as quickly as possible to minimize such occurrences as we love our customers. Providing a great experience is what we exist for.
If a customer is reading this who has not got a response within 1 business day please send an e-mail to [email protected] and you should receive a reply in 1 business day or less.
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mrogers99875
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May 11, 2016
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To busy to speak to your customers
Anyone with any foresight should take a minute to read this - I have had a woeful experience with this company impacting what should be a happy time. The birth or my daughter and my wife's 40th.
Outside of the quality of a somehow valued £800 + ring - their pitches to keep your business when you return the ring are relentless. In addition their disregard for requests for information are similar to a 1980's time-share scam! Avoid them at this stage is my only advice.
If you have a complaint you are directed to an email VIA the toll free number - An "urgent" subject header it says will get you a call within 24 hours. I have yet to be replied to despite 10 plus communications...
I note from the above Glencara communication on this site:
* We offer a 60 day returns policy on all our Jewellery and will re-size rings without charge.
* We aim to respond to e-mails within 1 business day but occasionally we fall behind that 1 business day target which causes customers to vent their anger publicly such as here.
Glencara your words not mine, might I suggest you get a consultant to help you with customer communications. By the way the response above is a further frightful example of your disregard for your customers. If you have 400,000 customers and this is just a blip why not fix it - how come your customer service team is so busy, maybe you are getting it wrong?
All I ask is to get your act together and stop taking liberties with honest peoples money. Give them a decent item and when you make a mistake fix it or refund it's 2016 not 1980!
A response from your MD if they can make time for their customers would be appreciated - I have requested this countless times - over to you...
Mr M Rogers photos and emails to follow if needed...
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Cheflady
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Dec 26, 2016
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Scammers
Thank you Marie for my lovely birthday/Xmas gift.Not!! Still waiting I really hope that you get shut down.you are a disgrace a sad example of the human race
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Flyer
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May 17, 2017
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Worst ever
Ordered a ring for her Birthday. Took over a month to rec and was a shadow of what was advertised. They had more excuses for not have the ring sent. Would not recommend this outfit for anything that means anything. Love Ireland Hate Glencara.....
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Dave46
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Mar 3, 2018
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Scammers
Do not buy from this website it's all a scam and you will only receive endless generic emails apologising for the delays.
Glencara even tried to purchase other goods online using my card details but fortunately my bank fraud team detected this and declined payment and are now further investigating.
So in a nutshell under no circumstances buy from Glencara
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Rick Strader
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May 22, 2018
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Glencara Irish Jewelry
I ordered the yellow gold "warrior" celtec cross pendant on April 12 of this year and was immediately billed on my credit card, notifyed of shipment on April 17, notifyed the item was NOT shipped and out of stock on April 18 and to expect shipment on April 30. That never happened. Each e-mail for the next month said eithe "sorry for the delay" or " waiting for final inspection". It is now May22. There has been nothing shipped. All I got were excuses and the iceing on the cake was on May 17 when I received a USPS tracking number which I learned means nothing until the order is sent to the USPS for shipping to me which never happened. I have contacted my credit card co., the BBB, and this site. I would not reccomend doing business with Glencara even though they say they have had 400,000 happy customers. I AM NOT ONE OF THEM.
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Redd1
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Jun 20, 2018
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Disgusting dishonest liars.
I ordered a gold Claddagh Ring for my daughter’s 21st birthday from Glencara and after a month of being lied to, we still didn’t have our ring. My daughter had no gift on her birthday. We got our money back through the fraud team at Visa and have happily ordered and received a beautiful Claddagh Ring from Claddagh Jewellers who I can highly recommend. It took 5 days in total including shipping. Avoid Glencara, they will take your money and lie to you over and over again. Dishonest liars, they should be shut down.
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Monica O’Brien
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Jul 31, 2018
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3mths & many emails to receive orders
It took 3 months and many emails with threats of legal action for my 2orders to arrive. I can’t understand just what is going on with this company. I had been very persistent and assertive and would have fought to the bitter end over this matter. Do they profit by not sending the orders to customers who more easily give up ?
My ring and pendent appear to be ok but time will tell. The two people who always replied to my emails were Katie and Mary - are they real people? At least the orders were shipped from Galway, Ireland as promised.
Perhaps a coincidence but during the time I was insisting my money be returned to my bank account I had an illegal withdrawal transaction from China - I had to cancel my card.
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lahip
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Aug 17, 2018
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Glecara scam
Like so many others I was taken in by Glencara. I spent $1500 on a wedding band ring set on July 28, 18 and have received nothing.
They won't answer the phone and only reply to e-mails with the same stock answers over and over.
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Jean532667
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Feb 1, 2020
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Glencara is a scam
Ordered a ring end of November as a Christmas present. Received email on 12/4 that ring was shipped. Didn't receive by Christmas. I have repeatedly emailed company and was told each time that my order was "shipping", lol. Two months later, still no ring. Have requested a refund, hoping I don't have to go through the Visa fraud unit, but that is my next step. So disappointed.
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