Glyde.com |
| United States |
|
|
Consumer reviews about Glyde.com |
|
tw1sted
|
Dec 18, 2011
|
Sold three games on this website and never got the money deposited into my bank account
I have the same problem, i sold a bunch of games and when i went to withdrawal my credit i never received anything its been a week and a half. I emailed glider and nothing
|
|
KevinGlydeCS
|
Jan 3, 2012
|
Don't ever buy from this site
Hello. This is Kevin from Glyde.com. I reviewed your case and see that our Customer Service department responded to your issue just after Midnight (PST) on December 27th. We also emailed an insurance claim to you and said that once it was filled out and returned, we would begin the refund process. If you did not get our response email or our insurance claim form, please check your Spam or Junk folder. If they are not there, please let us know and we will be happy to send you another one.
Sincerely,
Kevin
Glyde
Customer Service
|
|
KevinGlydeCS
|
Jan 3, 2012
|
Don't ever buy from this site
Hello. I also wanted to point out that Glyde is an online-only marketplace that is made up of many individual sellers and buyers across the United Status and that we do not hold inventory or sell items directly. As such, we have the name and address of the person who listed the phone you purchased. They have been suspended from selling on our site, pending further investigation. Please follow up with us at service [at] glyde [dot] com so that we can take further action if need be.
Sincerely,
Kevin
Glyde
Customer Service
|
|
KevinGlydeCS
|
Jan 16, 2012
|
Stay far away from this site
Hi GEnemose. This is Kevin from Glyde's Customer Service Team. I'm truly sorry to that you were sent a game w/ no disc. I'm happy to help, but unfortunately, I cannot tell which order this was, based on your name or the information provided above. Can you give me the order number for this transaction? Or better yet, please send us another email to service (at) glyde (dot) com. Attn: to Kevin and I will address it personally. This will help us identify the seller.
Also, to clear things up, proceeds from your sales on Glyde are deposited into your Glyde account. They can then be withdrawn directly to your banking/checking account or sent to you as a paper check. Otherwise, you can use your proceeds to buy more items on Glyde.
My sincere apologies again and I hope to hear from you.
Kevin
Glyde
Customer Service
|
|
jessd_25
|
Feb 3, 2012
|
Stay far away from this site
Hey Kevin, I have the same problem as the original poster, can you help me out? I just got uncharted 3 yesterday with no game in it. I've just sent a complaint to glyde, but I don't know where to go from there. It would be really cool if you could help. Thanks.
Alex
|
|
KevinGlydeCS
|
Feb 7, 2012
|
They do not respond to email and so far, there is no way i can get my money back
Hi Pirogy. This is Kevin from Glyde's Customer Service Team. I believe I have found your account on Glyde and the transaction you are referring to. However, to be sure, please reference this post in a new email to us at service (at) glyde (dot) com.
If the transaction which I believe to be yours, is indeed yours, it appears that the seller was not able to complete this sale. I am truly sorry that this happened and this has been noted on his account. If another unfulfilled sale recorded for this seller, he will likely be removed from the Glyde marketplace.
Also, as we stated in our response back to you, the charge for this purchase should be in a pending or ‘pre-auth’ state, meaning that your card’s issuing bank has authorized us to take the money. But, because this transaction was not successful, we have not and will not take that money. This pending charge will at some point expire and be removed, but the time period for removal can vary, so we recommend contacting the card's issuing bank or company about their policy on pending transactions.
My sincere apologies again and I hope to hear from you.
Kevin
Glyde
Customer Service
|
|
KevinGlydeCS
|
Feb 7, 2012
|
Stay far away from this site
Hi Alex. Thanks for following up. I see that one of my colleagues has made arrangements with the seller to send you the missing the disc. The seller assures us it was accidental, though I am terribly sorry for the frustration I'm sure this caused. Please find in your Glyde account balance for additional information.
I you have any further questions or concerns, please don't hesitate to email me.
Thanks,
Kevin
Glyde
Customer Service
|
|
KevinGlydeCS
|
Feb 7, 2012
|
Sold three games on this website and never got the money deposited into my bank account
Hi tw1sted. Although I'm sure it's been handled, if you still have not received your withdrawal, please send us another email to service (at) glyde (dot) com. Attn: to Kevin and I'll address it personally.
Thanks,
Kevin
Glyde
Customer Service
|
|
KevinGlydeCS
|
Mar 6, 2012
|
I have been jerked around by this company now for 4 weeks
Hello Braimane. This is Kevin form Glyde's Customer Service Department. I am very sorry to hear about your ordeal. We have attempted to make thing right with you after your most recent correspondence with us, and I hope that we have.
Also, it is important to note that we do not hold any pre-authorized funds. The length of time pre-authorized funds are held lies solely within the pending charges policy of bank which issued the credit/debit card.
If you have any further questions or concerns regarding this, please don't hesitate to contact us.
Sincerely,
Kevin
Glyde
Customer Service
|
|
oshay
|
Apr 4, 2012
|
Sold three games on this website and never got the money deposited into my bank account
I bought an HTC evo 4g from them and they charged it to my card twice but only 1 i showing and 1 is what I ordered.
on top of that they canceld my account and kept my money. this is wrony and if they dont fix it ill have to take legal action aginst this money stealing comany
|
|
Previous 1 Next |
|
|
