GMBSHAIR.COM |
| United States, Tennessee |
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Consumer reviews about GMBSHAIR.COM |
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CustomerServiceDiva
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Mar 22, 2012
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Customer Service
Initially, my complaint was with the hair manufacturer alone, however the company GMBSHAIR.COM (GOLDEN MART BEAUTY SUPPLY) owner of HAIRQUEEN.COM is as equally to blame for their lack of responsibility, of false advertising and uncooperative customer service representatives. I just purchased some hair from this company called UPSCALE. This hair clearly prints on the label, "HUMAN HAIR". And then states "SHED FREE" and "TANGLE FREE". Neither statement is true. I Yes it is cheaply priced, and you get what you pay for. However there is a difference between getting cheaply priced human hair and CHEAP product. It is PLASTIC!! I just put the hair in, the hair itself is frizzy, no amount of water or product is going to change it. It did not wave up, so I flat ironed it, to tame it enough to go to work and deal with it later. With a plug in flat iron on a lower setting the hair melted and burned my fingers. Last time I remember, human hair doesn't melt and burn fingers on a 300 setting. Having purchased/ordered this hair from a reputable online store (HAIRSISTERS.COM), I am experienced with what this type of so called "Wet and Wavy" human hair bulk do's and don'ts. Whats worst is the hair doesn't wave back up to its frizzy state or otherwise, when wet or product used it. I tried to contact this retail company to get the manufacturer information, however they cant tell me who it is. In my opinion, its because it a scheme all around. Save yourself the grief and irritation with this product. . Hint, do some shopping at your local beauty supply, touch, feel the hair, notice its manufacturer information then buy it online. So you know what your buying. Looking to save a few pennies? Don't get your hopes up, you'll be sorry! Spend a few extra dollars more, get a better product, invest in your appearance. UPSCALE is more street corner!! The company representatives do not make matters any better. They fail to ascertain the product information to the buyer, and have attitudes. For lack of a better phrase, completely ghetto. Gum sucking and smacking in your ear, cannot pronounce basic elementary words, and worst epically fail at articulation. Really??!! Is this what we as consumers are to expect and except as customer service? I will be returning to HAIRSISTERS.COM, where I will receive better service and quality products! DO NOT PURCHASE THIS PRODUCT NOR MAKE ANY PURCHASES FROM THIS ONLINE STORE!!!
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FPT
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Mar 12, 2013
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False Advertising Of Product
I ordered 2 pieces: Shake N Go FreeTress Ponytail/Super Wave #30 and Do Me Drawstring Essence #30. The Do Me Drawstring is very thin, there isn't enough hair.
I was told the piece was full with volume prior to order like the photo on their website. Speaking with customer service I was told the piece is probably defective and Do Me was one of their best products. I asked to return it without paying for shipping cost and a full refund. My request was sent to Alexis R. (Customer Service Team Member).
This was his reply: Thank you for your email and your order from GMBShair.com. We do not have a refund policy on hair. You may return the hair for another one, please print and fill out our exchange form. Thank you.
We appreciate you choosing GMBShair.com as your hair and beauty shopping destination. Please visit our website often to see the newest arrivals in our beauty supply assortment.
I will never order from this company again. Yes the piece was cheap, but that doesn't mean I should be stuck with a product I can't use and or have to find hair to have sewn in to make it wearable. Also it would have cost me about the same for what I paid to ship it back; only to get another piece that is defective.
First time customer, bad experience. Don't order from this company. Rip Off, not willing to assist the customer on returns and refunds. Find a company with better customer service and order quality products. It's worth it to spend more money to get what you want. Human Hair.
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Renee A
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Apr 7, 2018
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Lies!
This place is a ripoff with cheap Chinese hair that sheds and tangle. You will lose your money like I did. Now I understand why people pay for more expensive hair like Superblackhair.com.
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