bad communication

Hi. John here from Gogoflorist.com. I would like to comment to this complaint but the poster has not stated their name, seems to be anonymous. This was posted three days ago (over new year) a very busy time for us. The customer has not said the flowers were not good, just we did not tell them immediately after delivery (I assume). As stated on our site we do NOT offer the photo service for all orders. In many cases recipients do not want their photo taken and in some delivery area we do not have equipment for taking photos. We offer close to 100% coverage for delivery in Thailand. Regarding late conformation for the delivery - we do appologise, again cant really comment because I do not know which order this was for - but in most cases customers receive an email notification their order was sent within a few hours. We would like to get in contact with this customer and put anything right we take all compaints seriously. Regarding the photo delivery we clearly state http://www.gogoflorist.com/photo-service "Photo-back is a free service we offer, this should be viewed as a beta-service and not something you are paying for. Quality and availability of photos will depend on the delivery area. Please note in some cases people do not want their picture taken. We will never attempt to take someones picture without their permission. We do not provide Photo-back service for gifts delivered to patients in hospital."