Government Vacation Rewards Complaints, Reviews, & Information

Zeerenee

Mar 29, 2018

Government Vacation Rewards

United States
https://www.govvacationrewards.com/en/activate/

SCAM

They are a complete scam. We were up front what we wanted, all-inclusive couples vacation. They promised that and more with our investment. If it's too good to be true it is. We bought the package for $1,699.00, which almost half our budget. We started to explore our options with 90,000 points. We were told we could a get a great cruise or up to 3 resort stays with our points. The cruises were 3 days and still required more money. Ok no go. Then the resorts were nice but none were all-inclusive, and it would be an additional 500-1,500 more to add meal plans. No flights were covered as promised. After 2 days of looking we call back for refund they offered for another $999 they could add some more points and maybe cover 1/2 the airplane tickets but still no meals or completely "free" with our investment into their deluxe plan cruises. They were all so nice till we asked for a refund. We are now 20 days out from asking for a refund and have only received half our money. 10 phone calls, easily 5 hours on the phone with all the holds and waiting time we found out there was a processing issue and we should receive the rest in another 5-7 business days on top of the 20 we have waited. Don't waste your time or money. Biggest mistake ever!!!

Evilegi

Jul 25, 2018

Government Vacation Rewards

18666915109
United States
https://www.govvacationrewards.com/en/activate/?returnUrl=/en/shop-travel/

DON'T JOIN THIS SERVICE!!!!!!

YOU WILL NOT SAVE MONEY WITH THIS PROGRAM!!! Please read my initial review and my re-evaluation review BEFORE signing up with Gov Vac Rewards!!! You won't regret it!

Initial Review (Posted to Facebook which has now removed the rating system for GVR) : Don't join this program!!!!!!!!!!! Complete bullshit + poorest customer service in the world!! I was called and told I was offered a promotional discount for a Mexican resort and that for a $79/room I could cancel and rebook any time before Aug 2018. The agent Jared Sprig would not return two voice mails over 2 weeks so the third week I called the website number which just had a busy tone. I had to google a different number and tried working with a new representative. Well little and behold moving the dates means having to pay 2-3 times the cost! I was upset so I asked to speak with a customer service representative and the rep said he would look into if they could do anything for me and would "call me back within an hour with news regardless of a discount or not." I never heard from him so 5 days later I called and left a voice mail. Then a week later called again to reschedule at the higher price but this time the representative said there is a "new" 250 resort fee for 2018 that would be reimbursed as a resort credit. WHAT THE HELL!?! Never once was that stated in my previous 2 calls with the rebooker or customer service manager. Don't use this company!!!

Program Re-evaluation Review (6/18/18): A customer service representative restored all 20,000 points and $1500 in vacation cash to my account for a re-evaluation and to change my Facebook rating to 3 stars. I was happy and hopeful that things had changed with the service. I now completely regret doing it honestly I knew they were bad before why even bother for a second try? I am an optimist that is why and now I have even more ammunition on why not to join this program.

Flights - I wanted to see how this program could save me money so I researched online and found a $201 flight through Southwest which included a free check-in bag and noticed other flights were anywhere from $201-247. I called the flight desk and they said the lowest flight they could get was $413.40 with the rest being $440+. They said only GVR points could be used to reduce the cost so they would send me a check for $225 which reduced the cost to $188.4 or $12.50 cheaper than booking online. WARNING: GVR charged a $25 fee after the fact for booking a flight through them. So now I'm in the hole $12.50-25 = $-12.50. WARNING: GVR told me the flight was through United which I told them United doesn't do a free checked bag like Southwest and the representative didn't know so I asked him to verify for me - He came back after talking to a flight specialist that yes there are free checked backs HOWEVER through several phone calls after my trip due to being charged an additional $50 for checked bags I was told that the representative in the recorded call said "Delta" has free checked bags and that the canned statement at the end of the call telling me that I had to check over EVERYTHING with the booking and get back to them within 24 hours so they refused to re-reimburse me. Also the email they sent put my name correctly but on my flight check in they combined my first and middle name so I had to call the airlines to change my name or I would have been denied for my flight!!!

Vacation Cash - DON'T BUY IT! I spent $1500 for vacation cash to use and when I booked a hotel room they make it look like you get 12%-50% OFF the room NOPE that is money you ALREADY spent!!! So they play it like you get a discount but you actually are paying FULL price! RIP-OFF.

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Government Vacation Rewards

SCAM

Government Vacation Rewards

DON'T JOIN THIS SERVICE!!!!!!

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