H&M Canada

Canada, Ontario, Renfrew
http://www2.hm.com/en_ca/productpage.0455629002.html#Powder pink

Dishonest Company- be warned!

Never shop at H&M online! I live in the country and do a lot of shopping online and have had reasonable experiences until H&M. I ordered a Jacket for my granddaughter at $17, on sale, $35 full price. The order went through and then a few days later I got an email from H&M stating that the order was cancelled - they were out of stock. I checked the website and it was still available, so I called customer service (that's what they call it!). They apologized and gave me a discount code for 25% off full price and free shipping. This brought the cost to almost the same as the on sale price, so I placed an order. A couple of days later I received an email stating the order was cancelled as the item was again out of stock. It was still on the website. I called customer service again and was told it was really out of stock. I told them I didn't believe it and I would reorder the jacket at full price and then contact them again for a discount when it was shipped. This order was cancelled immediately. You guessed it - out of stock! It occurred to me that they were watching for my email address to prevent me placing this order so as not to have to give a refund. The jacket was still on the website so I opened a gmail email account and placed another order using this email address. The jacket has shipped and I have been charged, so miraculously the jackets finally appeared.
The truth is that H&M didn't want to give the reduced price and then the discount for this product and pretended it was out of stock. They were tracking my email address because I told customer service I would reorder and follow up with them for a refund, and consequently cancelled that order as well. When I reordered the same day with a different email address it went through and my jacket is to be delivered tomorrow.
I will certainly be calling customer disservice as soon as I have the jacket in my hands and since I've kept every email and order status I will be asking for my 25% discount plus free shipping. Although this whole experience has been unprofessional and dishonest - at best shoddy, I won't be surprised if I don't get the discount. That's the tacky kind of company that they are and whether I get refunded or not, I will never open their website again.
While I'm at it, the only H&M store I've ever been in was the one in Place d"Orleans and it was disorganized and messy, with no visible staff. Definitely an experience I intend to never repeat.
Take my advice and save yourself the aggravation - avoid H&M online!