Honda Malaysia use outdated product for Malaysia

I have ordered and received my Honda Accord in 2014. To my dismay, upon collection of my car, my car Sales Advisor told me frankly that the GPS is not updated and Honda Malaysia is working on it.

After few months with no update, I finally lodged my complaints to Honda Malaysia Complain Department. In September 2014, finally came with good news that the update will be available by October. Upon called up in October, I was informed that Honda is updating CRV and Civic. Will come to my Accord in Nov. Upon follow up in Nov, Honda Malaysia told me the update is not available. Instead, I received call from Honda Malaysia that I need to pay MYR70++ for the update.

I felt is not fair for me as I bought the car in 2014, how come my GPS came with 2012 version (informed by Honda Malaysia). I have voiced my complaint again and in end Nov, I gave up and ops to pay for the update, and then was informed the update is not available and the call is survey purpose. What kind of service and quality did Honda Malaysia provide??

I am wondering IF Hiroshi Kobayashi aware of this and this is so call "HONDA DREAM"?? I am wondering what will Soichiro Honda san will say. I am wondering what happened to Japanese philosophy in Malaysia.

I have placed my fourth car order to Honda Malaysia under Special Sales, in October 2014. I love Honda, I love the magazine and HONDA DREAM. However, I am really disappointed with the quality I received now. Even I am trying to enjoy Honda promotion by getting the car this month, I was told that I have to wait for five months and this is standard waiting time. The fact is I get my first Special Sales car in three months, and this is my repeat order, not sure Honda Malaysia doing there. The Customer Service just reading SOP to me.

Honda Malaysia

0122696225
Malaysia

ENGINE PART STARTING RUST

I'm Syed Helmi from Rawang Selangor, I' m having a Honda Civic 1.8 year 2012. The car engine part starting rust since last week. I saw the rust problem mostly at mounting part area. I send the car to Honda Rawang service centre to clarify and make warranty claim. But, a disappointing answer from them is, after refer with warranty department they said that RUST PROBLEM is normal issue.

I already work at Car Manufacturing Industry almost over than 15 years, for me that issue is not normal. My first expectation HONDA is high quality brand but right now my expectation about Honda has strongly change. Honda Malaysia please advise me.

Regards,
Syed Helmi

Cannot solved car problem

My Honda Jazz hybrid 2014
From the 1st service I complain about my car front left got sound.
They told me is break dust. The following service I keep complain the same issue and they told me the same answer.
I told them definitely not break dust and they already clean but when I drive on the 1st day after service the sound still there.
It's more than 1 year the technician still cannot manage to check the problem.
I left my car there for overnight and they call me said no sound at all.
I don't know whether they really try the car or just simply ask me to left overnight and told me no sound at all.
I'm so disappointed with Honda technician. I felt they lack of experience.
I bought new car from Honda Malaysia and since the 1st day my car got sound.
Bad experience.

Honda Malaysia

0112167260
No8, Jln Impian 1e, ambang botanic, Malaysia

Burning smell from A/C CRV

My CRV 2.0 4WD 2015 in good condition, The problem is when i drive the car in high speed or in high rpm the burning smell will come out from A/C,I've told Honda service centre Botanic mall Klang, but the mechanic told me nothing smell and that is normal smell, I couldn't accept this reason, coz the smell is so disturbing.... Hope feedback as soon as possible.

Poor customer service

I am very angry and sad about customer service from Honda Malaysia. It is just white stain on my car CD player, and do not help me to remove it. I had sent them so many email" and have all black and white communication between dealer and me, as a evidence that white stain was exist since day one I take the car. I want to compliant up to Japan HQ, but I can not found the email.

I will spent whole life to keep on complaint it and feedback to Japan if possible how bad the service in Malaysia. Not only me, but many Honda owner have same issue.

I will spend every 2 to 3 hours per week to keep on complaint on this useless company.

Very poor quality of car paint and non responsiveness!

I have purchased a Honda CRV in December 2015. But after a short time, little dings and scratches appeared on the driver's side. I park it carefully, but I find it hard to believe that a paint job can be so poor. Even with very light contact by fingernail, it leaves the car body with scratches. During my first service of the car, I asked the customer representative about it, but the reply seems to be "the car paint is like this". And lately, I came to know that Honda cars which are the same batch as mine encountered the same problem with defect car paint. For not more than one year, the car body is already full of scratches.

I have contacted Honda Malaysia and were asked to send my car to the Authorized Dealer, Tiong Nam Motor (M) Sdn Bhd at Setia Alam for their examination on the car paint defect as well as lodging an official report.

Subsequent to the authorised dealer's examination, I were informed by the service advisor that the paint defect could be resolve by sending the car for polishing. Despite the sub-quality of the car paint, consumer is expected to resolve the issue on their own. Why should I need to pay and spend time for polishing when the car paint is defective! The response is rather disappointed as it is unacceptable that the established brand like Honda is using sub-class paint like the above mentioned.

Meanwhile, despite lodging the report on 8 September 2016, I have not receive any reply in regards to my report since then. This is again very disappointing. Can anyone advise the right contact which would warrant a quicker and helpful response?

Honda Malaysia

0176972800
No8, Jln Impian 1e, ambang botanic, Malaysia

Worst ever Service provided by Service Advisor. (Kenny Kok from Tenaga Setia Resources Sdn Bhd)

Worst ever Service provided by Service Advisor. (Kenny Kok from Tenaga Setia Resources Sdn Bhd)

On 1 oct 2016, I'd make an appointment for car servicing at Tenaga Setia Resources Sdn Bhd. Service Advisor that serve me is Mr Kenny Kok. Due to my business trip to Johor, I have pass my car to a friend of mine (Mr Koh) to send in the car for service.
The cas has passed to the centre in the morning and Mr Koh was informed by Kenny Kok that car can be collected before 6pm. Mr kenny has also informed me the same things. At 4pm, Mr Koh receive a call from the centre saying the car is ready to collect. However, Mr Koh was having an appointment on that hour and understand clearly that he might not be able to be there on time. At 530pm upon the end of Mr Koh appointment, he has immediately call back to inform the centre that he was on the way for the collection. however several calls has been made to Kenny Kok and the centre but no body is answering the call. By the time Mr Koh reach the centre, unfortunately the centre is closed. Then, Mr Koh was informed by the guard that please come back to collect the car at before 5pm on the next day (2 oct 2016)

On 2 Oct 2016, Mr Koh went back to collect the car around 430 Pm. Unfortunately, service centre is also closed. Mr Koh only get to know from the working sales stuff that 2 Oct 2016 and 3 Oct 2016 is holiday. Here come to the very interesting part. Mr Koh call to Kenny Kok again for further clarification and solution. However, no solution were given from the call and Kenny even put all the blames on customer, accuse customer and even cut customer phone call. Now here is how Kenny answer during the conversation:

1) Mr Koh was saying that on 1 Oct 2016 4pm, he has receive a call from the centre saying that the car is ready to be collect. How come no final call is giving the customer before the service centre is about to close? From my past experiences, service adviser will always check and inform the customer before they leave the office if the customer has yet to come for collection.

At this point, according to Kenny Kok. This is customer own fault for not informing him or the centre. Problem is, Kenny Kok is the one who told me and Mr Koh earlier that we can collect the car before 6pm. So there should have answer from Kenny himself or the centre when Mr Koh is trying to call them before 6pm on that day. Why not they answer the phone and now blaming customer for not informing them??

2) During the conversation, Mr Koh also check with Kenny if this is Honda practises that only give a follow up call to customer and no further follow up call will be given to customer even though customer has left the car on the centre for few days. Is this the training given by Honda to the service adviser throughout Malaysia? Is this how you (Kenny Kok) blame customer when customer is not satisfy and voice out their comments to you?

At this point, according to Kenny Kok, the answer is YES, this is Honda culture! (I have to say this is really a disgrace to Honda if that is true!)

3) Mr Koh has also questioning Kenny how come there aren’t any information about the public holiday is given? Isn’t that should be inform the customer at the beginning of the day?

At this point, according to Kenny Kok, he already inform me and Mr Koh earlier and it is our problem for not remember that. True is, none of us have this information from Kenny. So this is how a professional service adviser from the reputable Honda practise? To accuse his customer?

4) Lastly, at the end of the conversation, Kenny Kok answer that “ I don’t want to speak with you further, this is such a waste of time!”.. Wow, again, this is how Honda define “customer service”? This is how the way Honda appreciate his customer??

We had been to different brands such as Perodua, Proton, Toyota and this is really an awesome experience and the best customer service we had never experience before, by blaming the customer??? Is this really how Honda train their service adviser??

I can really tolerate with the slow service and the ridiculous charges, that is really find for me. But what I cannot accept is the value of service provided by Honda. Not more to say, this is not a small or new centre in town. Additionally, I understand the reputation of Honda service centre is getting worst these days. There are even rumours and news about Honda Service centre did not or partially change the engine oil for customer. For that, I hope that your esteem organisation will look clearly into my complaints today and do something about it.

Honda Malaysia

0163361957
No8, Jln Impian 1e, ambang botanic, Malaysia

Honda city poor quality

What happened to the honda citycar quality???? 1 year plus new car battery explode, remove control problem, more serious is ABS system malfunction. even complain to the customer care line also no responde. is it the honda car quality or new policy now ????

Honda Malaysia

0192692588
No8, Jln Impian 1e, ambang botanic, Malaysia

Annoying ratlle sound from B pillar

Since the first day, I getting my new CRV from Weststar Auto showroom already having this rattle sound and well inform to your sales dealer Weststar Auto during first day owning Honda CRV on 14 Jan 2017 and before 1000km I already when to Honda service center for rectified the problem.

This rattle sound are seriously annoying happen on all kind of roads and speed, even those I had turn on radio and air-condition by normal range.

After 2 months owning a Honda, I had been visit your Honda service center more than 7 times, but both Honda service dealer Weststar Auto and Botanic Auto seem like having hearing problem and fault finding skill.

The way of Weststar Auto claimed that they have fixed the problem, make me feel unbelievable and this service job done by Honda authorised dealer. I really have doubt on your service dealer skills.

Next visit appointment make by HMSB on 27 Jan 2017 hope will not turn me down again.
I hope choosing your brand "Honda" is my right choice.

Thank You,
Tan

Honda Malaysia

0163218228
No8, Jln Impian 1e, ambang botanic, Malaysia

Bad service quality

Sent my Honda HRV for 30000km service with USJ Car Express Sdn Bhd in USJ 1 in Subang Jaya on the 29th Aug 2017 8.30am & collected on the same day . Earlier today 31st Aug 2017 , I discovered some lubricants oil on the floor under my car . Immediately I opened the car bonet & to my surprise discovered the engine oil cover was not put back . The lubricants was spilled all over the engine. Worst today & tmw is a public holiday and I m able to contact Honda Service Center .
How could a reputable company liked Honda could make this kind of silly mistakes ? Really disappointed with your service . Pls get back to me asap before I start writing to the press and consumer complaints office ! I look forward to your reply.

Bad service provided

Sent my Honda HRV for 30000km service with USJ Car Express Sdn Bhd in USJ on the 29th Aug 2017 8.30am & collected same day. Earlier today 31st Aug 2017 I discovered some lubricants oil on under my car . Immediately I opened my car bonet and found the engine cover was not put back . Lubricants oil spilled and was all over the engine . Worst today and tmw is a public holiday and I m not able to contact your customers service or service Center.
How could a reputable company liked Honda could make this kind of silly mistakes ? Really disappointed with your service . Looking forward to your reply before I start writing to the press and consumer complaints dept.

new accord for 31000 km only

this second time i writed the complaint but the action taken by honda is still same condition and nothing changing done,i want to say the stupidi bcb honda kota bharu because till the third time iam servis my honda they didnt check my tyre and now very noisy sound drive.i was complaint and they go to chech at good year workshop.Very disapointed they all said did not thier mistake. Now i want honda bcb kota bharu must take seriously becuse this is thier mistake never chech the trye when servis.i want a new trye or second hand tyre did not have a sound vhen driving.1 want to report persatuan pengguna and to kpdnkk thank you.

accord 31000 km only

stupid BCB kota bharu honda servis cannot solve my problem tyre was noisybecause they didnt change tyre early when i went to servis.now the problem did not solve . i want repot to persatuan pengguna and kpdnkk or please change me a new tyre becuse of you. thank you.

Auto tension bearing

My wifes HRV always has engine problem. 2 yrs old car.
After bringing to service center, problem identified as resulting from d Auto Tension Bearing.
Replaced it in Dec, 2018 n hardly 3 months, the same problem came back.
Checked with service center, they said have to change this auto tension bearing AGAIN.
They also told me that most of d Honda's HRV has this problem, n Honda Malaysia cant do anything about it.
Why is this problem recurring???

Dishonest Honda Service

Honda Malaysia Sdn. Bhd.
Level 4, CP Tower,
No. 11 Jalan 16/11 Pusat Dagangan,
Sekysen 16
46350 Petaling Jaya, Selangor

To Whom It May Concern

RE: COMPLAINT LETTER OF SERVICE RENDERED BY HONDA SERVICE CENTRE USJ CAR EXPRESS SDN
BHD

On the 4th of December 2018, I had a car accident on which I used the services of Liberty Insurance to
have my car towed to the Honda Service Centre USJ Car Express Sdn. Bhd. Lot 792, Persiaran Subang
Indah, Taman Perindustrian Subang, 47610 Subang Jaya, Selangor. After two months of repairs, my
car, Honda CRV 2.0 2014, car registration number WA4638J was released on the 16th of February
2019. With that I found out that my engine light was on and thus contacted the Honda representative,
En. Zaidi who then requested for me to return my car to the abovementioned Honda workshop. As I
was out of the area for a business trip, I only could return my car on the 25th of February 2019.
However on the 24th of February, I was involved in a more serious accident in which my car suddenly
failed. I could not brake, nor pull my handbrake and thus lost control of the car. Luckily, I managed to
swerve into some nearby bushes by the roadside. I contacted my insurance company again, Liberty
Insurance, to have my car towed back to the aforementioned Honda Service Centre USJ. They
inspected my car again and informed me that some of my car parts are not of genuine Honda parts.
When I conduct my routine servicing and oil change, I have never disturbed nor modified any of the
car parts. It was the typical service routine checks in which I monitored closely with the mechanics.
However, I truly believe when my car was in the repairs for the two months, the service given was not
honest. I contacted the manager, Mr. Barry, about this and was proposed in an unethical and
unprofessional manner in which he suggested he can change the unoriginal parts with genuine parts
from a car that was condemned (at a total loss).
I felt betrayed and insulted, mentally and emotionally with such a reckless offer. With such ease he
offered this, it seemed that they have offered to do and done such things to other Honda users. When
we send our cars to service at the Honda Service Centre, we expect nothing but integrity and honesty
from Honda and genuine products and services.
I was given unoriginal parts which I nor my insurance company were aware of and which subsequently
caused my car to fail and caused me to swerve from the road and endangering my life and other roadusers around me.

Upon the inspection of the car, it was determined that there was an oil leak at the engine stabiliser
section. Mr Barry told me to still use the car while waiting for the actual original parts replacement. I
felt insulted and horrified by this insinuation. He had suggested for me to continue to use my damaged
car for an unknown amount of time, thus again risking my life and the lives of other road users. This
has marred the integrity of what I believed Honda stood for.
I took the subsequent step to make a police report of this unwarranted dishonesty caused by Honda
Service Centre USJ which caused my recent serious accident. The police report was lodged at Balai
Polis Bandar Utama, Damansara, Petaling Jaya dated 27th of February 2019. It has caused me severe
trauma and disbelief that such dishonesty can come from a well-known and beloved car brand, Honda.
I hope Honda Malaysia Sdn. Bhd. take this into grave consideration and severe action to be taken as
it has put my life and others on the road at serious risk.
I have enclosed a copy of the police report and the bills forwarded to my insurance company (Liberty
Insurance) and myself for your reference.
I look forward to your reply and a resolution to the above matter. I will wait 1 month from the date
stipulated on this letter, before seeking legal assistance. Please contact me on my mobile, 011-2828
5764 for further discussions.

Sincerely,

Nazruddin Daud
Honda CRV 2.0 2014,
Car Reg.: WA4638J
cc. Liberty Insurance Berhad