billing me when I don't have an acount

Same story from me. I ordered 2 DVDs back in March 2009. Little did I know that I had been signed up for their monthly "subscription" and the, then, fee of $9.95 (now $19.95 as of 11/2011) was being taken from my credit card on the 30th of each month. Unfortunately, we did not spot this recurring charge until Bank of America contacted me to question the $9.95 for 11/30/2011. Why they chose to contact me now is a mystery but I suspect they have had a number of complaints and are now actively contacting customers who have purchased videos from this company.
After a phone call to "customer service" and numerous emails, the company gave me a 2 month refund. Last night my wife received a phone call from a "deescalation specialist" who proceeded to shout at her. He insisted that I had signed up for the monthly subscription and they had issued a partial refund.
Clearly this is deceptive business practice designed to trap people with the automatic monthly "subscription".
Contacting BBB may or may not have any real effect. Perhaps contacting the State Attorney's General office may be of some use.