IGG Poker
5703092252
United States, Jessup
unauthorized charges
My IGG poker deluxe game was hacked and when they did that they also hacked into my facebook page as well they changed my profile picture and timeline to DeIuxe Mega Bonus I can not access my account cause the changed the password and email address I tried to recover it but the went and changed it again and not only that they made unauthorized charges to my credit card. Here is a copy of an transaction they made on 11/09/13 after he or she hacked my IGG Games and Facebook I talk to the people from IGG and they refunded my money now I am contacting y'all as well here is a copy of my conversation with Google Game IGG. 106905638 07:40
My name is Veronica White I have contact y'all about my Poker deluxe being hacked well it not only been hacked but the person is making purchases from my credit card. My old account IGG# was 35702837 Not only did they hacked the IGG account the Hacked my facebook page and locked me out and my email address as well. They or he made 25.00 purchased then an 75.00 purchased then another purchased of 25.00 on the day they took over my game all the transactions was made the same day 11/09/2013. call me about this matter cause now it's getting serious or email me at [email protected]. Please do not use my old email address [email protected] cause he or she had hacked that one too. I hope to hear from you today or I will go to the news media about how y'all let someone steal people information and use their credit and personal info as well I hope that we can resolve this as quickly as possible cause I want my money back and to hope to catch this thief also and I'll never play y'all games again and if necessary I will contact my lawyer as well. My # is 570-309-2252
Aerith has joined. Should the chat be disconnected, please reconnect and try again. Thank you! 07:42:00
Aerith 07:42:21
Welcome to IGG Live Support. This is Aerith.
Aerith 07:42:28
Hi there. Kindly wait while I read your concern above
07:45:54
I can also show you mu account statement that these purchases was made back to back the day they took over my game the first time the just stole my chips now they took over my game and making game purchases
Aerith 07:47:10
Thank you for waiting. Just to confirm, you mentioned that apart from your account being hacked, your payment account information was also used up to process unauthorized charges on your account?
07:47:44
the person that took over my face page is the same person that took over my IGG Account they changed my face profile to DeIuxe Mega Bonus and made over poker deluxe picture my profile
07:48:35
yes until I add my other credit card information
07:48:53
I have 2 cards on file with that game
Aerith 07:49:26
I see, thank you. We apologize about this. For the unauthorized charges, can you kindly provide me the following information for a check?
Aerith 07:50:09
Payment Method Used:
Date and time of purchases:
Transaction ID of each purchase:
Payment Email:
07:50:10
How do I know who I am talking to as far as I know you could be the hacker
Aerith 07:51:44
I am sorry, however we are representatives from IGG and we specialize in the game
Aerith 07:51:57
If you are not comfortable with giving your information to a live agent,
Aerith 07:52:12
You may file your concern via our Online Service Center so you may provide the information there
07:52:22
when I use my credit card I never make purchases over $5.00, it usually $1, $.50
Aerith 07:52:23
or You may also email us at [email protected]
07:54:31
it's ok I'll give it to you I will copy it and upload it to your screen so you can see the last transaction I made was buying gold coins please give me a minute
Aerith 07:55:01
Not a problem, please take your time
07:56:05
DATE DESCRIPTION STATUS AMOUNT BALANCE
Nov 09 SAT GOOGLE *IGG GAME
GOOGLE.COM/C
Type: Service Providers
Pending $-25.00 $292.30
Nov 09 SAT FACEBOOK.COM*CREDITS
650-543-7818
Type: Service Providers
Pending $-75.00 $317.30
Nov 09 SAT FACEBOOK.COM*CREDITS
650-543-7818
Type: Service Providers
Pending $-25.00 $392.30
Nov 09 SAT FACEBOOK.COM*CREDITS
650-543-7818
that the credit card ending 3457
Aerith 07:58:00
Thank you. Just to confirm however, your IGG ID is 35702837? And these charges were all made to Poker via IGG?
08:01:19
I believe so if not the they made purchases on my bingo account cause I was my credit on both games but again never over $5 the last time I used my card was to buy 6 coins and to buy 4, 650,000 in chips which total up to $3.00
Aerith 08:02:06
I see, please be informed that we have checked our records and no purchases were made on your account for any amount.
Aerith 08:02:24
And the information you provided earlier does not state wherever as well that the purchases you made to us
Aerith 08:02:41
We advise that you contact your payment merchant so these charges may be refunded back to you
08:02:51
that was my IGG ID until the locked me out and hacked everything of mines I had. Is it was I have my bank statements that say other wise
08:03:57
they told me to contact IGG cause it's a prepaid card I don't use my regular credit card on these games
Aerith 08:04:48
I see. I am sincerely sorry but we will be needing at least the Transaction IDs of the orders made so we may check if it was applied to any of our games
Aerith 08:05:03
Because as far as your IGG ID account is concerned, no purchases were made there
Aerith 08:05:14
Not unless you have perhaps another IGG ID we may check for you?
08:05:41
Y'all are trying not to give me back my money that I now believe y'all stole from me how I see it on my statement and y'all don't have any record of any of my payments why is that??
Aerith 08:06:21
Please be assured that we are in no way stealing anything from you. We are more than willing to have this sorted out for you
Aerith 08:06:39
However what we want you to understand is there are no purchases made on your account
Aerith 08:06:53
So we at least need the Transaction IDs for the orders
Aerith 08:07:04
So we may check if perhaps the hackers used them for their accounts instead
08:07:11
So my name Veronica White with the Card endind 3457 visa has no transaction at all made the IGG
Aerith 08:07:11
That is how we are going to help you in tracing them
Aerith 08:07:18
Kindly provide us the transaction ID
08:09:11
I have to call the card and get them cause the purchases was made and it was to Google IGG Game
Aerith 08:09:26
I see, not a problem then
Aerith 08:09:32
Please do, so we may be able to help you with this
08:09:52
I'm calling them now
Aerith 08:10:15
Would you mean you have a Google Check out account?
08:10:34
yes
Aerith 08:10:52
Have you tried logging into your Google Checkout account to see your purchase history?
Aerith 08:11:00
Transaction IDs are available from there
08:11:59
I'll try
Aerith 08:12:10
Okay, please take your time
08:13:41
are you still there
Aerith 08:16:05
Yes, I am
08:20:54
How can I check my google checkout accout history
Aerith 08:21:30
Are you currently logged in to your Google Checkout account?
08:22:19
yes
Aerith 08:24:07
Can you go access your Purchase history please
08:24:39
how do I do that I never had to
Aerith 08:26:42
May I ask what you see?
Aerith 08:26:50
On your Google Checkout page now?
08:28:26
ok
08:29:55
I have it 0.G.572353945407233
Aerith 08:30:15
May I ask if you can perhaps get a screenshot of the whole page please?
Aerith 08:30:19
And have it uploaded here?
08:30:59
they made a purchased of $25.00 the other ones was on facebookcredit.com
Aerith 08:31:37
Great, thank you
Aerith 08:31:43
I was able to see the purchase now
Aerith 08:32:09
I see the $25 made and applied to your account
Aerith 08:32:36
The $75 is to be refunded back to you
08:32:48
thank you so much for helping me and I deleted all my prepaid credit card info as well
Aerith 08:32:52
And the second $25 is still under review
Aerith 08:33:18
So, just to confirm, you would like these charges reverted back to you, will that be correct?
08:33:56
yes cause I never made that $25.00 purchased
Aerith 08:35:30
I understand. Let me process the report for you
Aerith 08:36:04
For the second $25, we need for you to contact Google thru this number 1-855-492-5538 for it to be refunded
08:37:52
they bought $7,500,000 poker chips was it to their account or my account that was hacked 35702837
Aerith 08:39:53
Yes, we will have that processed for refund
08:42:04
please do me favor shut my IGG game account down that is no longer mines 35702837 and i hope you find the person who did that to me
Aerith 08:43:24
I'm sorry, will you mean that you will no longer continue with your accounts
Aerith 08:46:19
Excuse me, are you still there?
08:46:30
yes
08:49:22
the one 35702837 I have a new IGG account#106905638 but I will not be making any purchased every again on your games
Aerith 08:50:16
Can you provide me your Payment Email and Contact Email where we may notify you once we have the results
08:52:16
[email protected]
Aerith 08:52:33
Will this both be your Payment Email and contact email?
08:53:15
yes
Aerith 08:54:43
Thank you. We shall email you once we have processed the refund
08:57:49
will that account that was hacked be shut down so the can not use it anymore and what about my chips I had before they took over my account I think I should get reimbursed for my inconvenience and any chips they have stolen from me to my new account
08:58:36
I was up to level 72 or 73 now I have to start all over
Aerith 08:59:14
I am sorry, would you mean that aside from the refund, you also have missing chips?
09:00:34
yes that's how I find out my page was hacked cause the had stolen chips from me before they took over my account I sent several messages to y'all about it
Aerith 09:01:00
May I ask for the following information please?
09:01:40
sure
Aerith 09:01:56
Amount of chips missing:
Amount of chips on your account before the loss:
Date and time of incident:
Contact Email:
09:02:02
I bought 6 coins for $.50
09:02:33
or a $1.00
09:07:16
I bought 4,650,000 chips for $2.00 I had about 23,000,000 and some odds chips the date was 11/09/2013 not sure of the time I have an new email [email protected] since they hacked all my account I had to set up an new email and face book page and poker deluxe and bingo so I loss everything and my bingo chips and chips to my poker game
Aerith 09:07:48
So just to confirm, you lost 23million chips?
09:10:31
yes
Aerith 09:11:15
How much chips do you have before the loss?
09:13:37
23 million but now I don't know how much cause I can't get into that account cause they hacked it and changed the password
Aerith 09:14:02
Have you perhaps tried retrieving your account?
Aerith 09:14:18
And would you rather create a new account and have your chips sent there?
09:14:28
did you see any emails that I sent about this matter for that IGG account 35702837
09:15:12
I already did set up an new account the IGG account # is 106905638
09:15:30
and yes I like them sent to that account please
Aerith 09:15:36
Okay, got it. We shall let you know via email with the results of all this
09:16:21
please send any information to this email address [email protected] thank you
Aerith 09:16:37
Yes, we will. Thank you so much for your cooperation and patience
Aerith 09:16:44
Will there be anything else for today
09:17:33
no thank you so much for helping me today have a great day
Aerith 09:17:51
My pleasure. Have a great one as well. This was my conversation with them. They made 2 purchased both totaling $100.00. viders
Pending $-25.00 $292.30
Nov 09 SAT FACEBOOK.COM*CREDITS
650-543-7818
Type: Service Providers
Pending $-75.00 $317.30
Nov 09 SAT FACEBOOK.COM*CREDITS
650-543-7818
Type: Service Providers
Pending $-25.00 $392.30
Nov 09 SAT FACEBOOK.COM*CREDITS
650-543-7818
I never made any of these transaction these was done when my account had got hacked the card ending 3457 it's a visa please free feel to contact me concerning this matter My name is Veronica White and my # is 570-309-2252. They changed my contact info to my facebbok page this is the name that is displayed DeIuxe Mega Bonus/ http://facebook.com/deluxemegabonuses and here is a picture of the profile & timeline they change it
