no product shipped

I thought they did a good job the first time I ordered from them, but the second time...I lost. Ordered ink, waited a month, sent an email asking where it was, finally received it a few days later. It was the wrong ink. I have emailed several times, sometimes getting a response. I finally received an RMA # to exchange the ink. Then I spent $10+ to send the ink back (exactly as they told me to) and it was returned to me unclaimed a few weeks later. I only wish there were a way to get them for fraud without spending more money. Worst part is...it was a great product for the price! I filed a complaint with the BBB, but have heard nothing. I hope the Ca Atty Gen can do something. My fear is that many people are getting robbed by this company on a daily basis.