Instrumentpro.com |
| United States, California |
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Consumer reviews about Instrumentpro.com |
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TJK1
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Jan 16, 2012
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Worst gear buying experience ever!
I purchased a guitar online from Instrument Pro in August that I discovered was backordered. They never informed me of the backorder status -- I simply received an email stating the item would be dropshipped from the manufacturer. After doing some investigation I discovered that the item was several month's backordered (not due to be received until November). I then emailed them and requested they cancel my order and they replied that they were processing the refund. I didn't think about the charge further until December when I received notice from that they were shipping the guitar to me. I then looked at my credit card account and saw that my refund had never gone through.
I then emailed and called them several times over the course of several days and eventually (after much effort on my part) was able to make contact with them. My original cancellation had never been processed. They said I could return the guitar to them for a full refund. My shipping tracking shows that they received the returned guitar on December 29. I contacted them on December 29 and was informed by email that I should have my money within 3 -5 business days. Two + weeks later I still have not received my refund. I have contacted them multiple times about the processing of the refund since then. I have often been told they need to pass my information to another department, etc. -- but no one has been able to just process my refund. The last I spoke with them I was told they were submitted a credit memo to a special department for the processing of my refund, but that that department had still not responded to the request. The representative informed me he would send another request and to check back in a few days.
The most upsetting thing is that I requested this item canceled months ago because I did not want to pay credit card interest charges on an item I was not to receive for several months and I wanted to purchase another guitar sooner. Stupid me for giving them the benefit of the doubt and not checking my credit card statement to verify the initial cancellation of my order. At the very least I have learned a valuable lesson. I'm still waiting for my refund -- I hope it comes soon.
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Jeremyryan
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Sep 24, 2015
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Hoping all is well
Ive been wanting a certain dream guitar for many years and finally have the $.I noticed most other sites including well known were done selling the model except a few rather obscure.1 in particular had listed in stock and at a very low price. I took the bait and ordered. I did get a quasi comfirmation # emailed to me, but im anxious from here. I'm patient and understanding. I hope only positive reviews follow my dealing with InstrumentPro. happy endings are great for all, while disrespect, misdirection and questionable business practices along with no communication certainly damage company "personell" and consumer. Looking forward to playing my dream axe teak soon.
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Seachange18
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Dec 23, 2015
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Poor excuse for a business
We ordered a gift, got charged, but they did not ship. It was for Christmas, so we emailed, requesting ship date. No reply. Panicked and emailed again, asked for a phone call. We really wanted that gift for Christmas. No reply. We cancelled. Note that they still have the item on their website as in stock. I do not think so.
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