Intercargo UK |
| United Kingdom, England|Greater London |
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Consumer reviews about Intercargo UK |
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Pierre11
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Mar 27, 2012
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Incompetent, lack of service, scam
Please dont waste your time with this company. Web site prices look great until you add this and add that, in the end you may as well DHL and know that your goods will arrive. They dont mention that each box incurs a collection charge (when all boxes are collected together??) . When my cargo 70kg arrived at the depo they informed me that the weight was in fact 71kg so thay charged me an extra GBP3 for the addition weight and then GBP 25 admin charge!!! As I stated most customers rely on a bathroom scale which is unlikley to be that accurae, I dont mind paying the addition 1kg weight by the admin charge is extortion. I requested a waver of the fee... no chance. I would say you get what you pay for but with these guys you pay a LOT and get very little in the way of help or customer service.
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AymanS
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May 17, 2012
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Avoid, Scam
Avoid at All Cost
Intercargo are by far one of the worst shipping companies I have ever had the displeasure of using.
I used them to ship two flat screen TVs (air freight).
First I was promised that the delivery will take 7-10 working days from the drop-off date and boy was I wrong. Not only did they misplace my shipment in their warehouse but they also forgot to send me a packaging list to fill out which I was only notified about after 3 WEEKS of my initial drop-off.
During that period I was in constant contact with them asking what the delay was, and Luke on the other end of the line (he always answers the phone and has no clue on how the company works by the way ... completely useless) and not once was the packaging list mentioned until I spoke to a manager (Zia) who was avoiding me for days until I pinned him down! He accused me for not filling out the packaging list form, let me repeat this ... he accused me for not filling out a form that was never sent to me in the first place thus blaming me for the delay! But he compensated that by expressing the shipment after the form was emailed to me and emailed back to them as a good will gesture ... now notice the express order I mentioned just before, that also took 10 days for the TVs to arrive.
Drop-off date 23-Mar... received 26-Apr ... total delivery time 34 days
Conclusion: AVOID AT ALL COST, better to go for a reputable company and pay a little extra than go through the hassle, unprofessional, non-existent customer care, unresponsive team that is intercargo.co.uk
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tawasher
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Sep 12, 2012
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Incompetence
I unfortunately used INTERCARGO to ship by belongings from the UK to Riyadh. My boxes were collected on 23 March 2012. I was given an estimated arrival time of mid May at the outside as it usually took 4-6 weeks. I had to hurry to pack my boxes as there was only one shipment per month. It is now 12 September 2012 and my belongings still have not arrived in Riyadh.
A comedy of errors (if only it wasn't so painful):
- early April 2012 INTERCARGO fail to put my boxes in the container.
- after waiting another month the cargo is apparently put on a ship - or so we are told!! Expected to arrive 8 July.
- After chasing the paperwork in June in preparation for collection in July we get a copy of the Bill of Lading which shows that our shipping left on 21 June from Felixtowe.
- 8 August we are notified that the shipping finally arrived in Dammam (only a 400km road trip to Riyadh).
-12 September STILL WAITING
Total time taken - 6 months and counting!!!
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