Leather on Janda lounge and frame are crap!

I purchased a Janda lounge suite about 5 years ago. I recently had cause to contact Janda to get a new trigger for one of therecliners. This tuned out to be a small nightmare! Originally when I contacted the firm I spoke to Michelle and after telling her my problem she requested some information so that she could send me the right product. After this I did not hear from Janda for a couple of weeks (Michelle was on holidays). When I nex contacted Janda I encountered Jason. He got the same information, as he could not access Michelle's email and he promised that the trigger would be sent when I notified him that the payment for the trigger had been made. After a number of follow up phone calls asking where the trigger was I got the response that it had been sent (by Express Post no less). This normally takes a day, two at the most. I got the tracking number of the item and found that this was number was for someone else in another state! The information came from Jason. I again contacted Janda and got Michelle, returned from hols, and she tokk up the issue again and I had the trigger the next day. Jason followed up with an email asking for a confirmed address so he could send a trigger the day I got the one from Michelle. I suppose I should be happy I got what I needed but I should not have had to go through the hoops I did just for something as simple as that