JJ's House |
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Consumer reviews about JJ's House |
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Kristine55
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Dec 13, 2011
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No Returns Accepted
I was extremely disappointed with the service I received from JJs House. I ordered a dress based on the size chart on their website. The dress arrived and was at least 2 sizes to large. The company refused to allow me to return the dress and only offered a 35% refund. It would cost me more than double that to have the dress altered. After exchanging numerous emails with the company I was still unable to secure a return. I will NOT be back and I wouldn't reccommend this company to anyone. As a store servicing mostly online customers, I good return policy is key. An "online seamstress" is only as good as the return policy. A real seamstress measures you directly so you know you are going to get the right size. As an online company, JJs House must realize they cannot measure anyone directly, so they must allow users to return items that do not fit. PLEASE EVERYONE FILE A FORMAL COMPLAINT WITH www.econsumer.gov to stop these people!
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Karole Wilkinson
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Feb 21, 2012
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No Returns Accepted
The e-mail address they provide is not a valid address. All of my attempts to contact them have come back as a delivery failure. I will continue to contact them, but am very unhappy in the service this company provides.
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Cindylouw
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Mar 21, 2012
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No Returns Accepted
Does anyone know of JJ's House return address?? I was told if I could get the address and reurn it, my bank could reverse the payment I made to them for my really bad dress I received. Any help would be appreciated. I know how all of you feel. Thank you
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tribal2012
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Apr 4, 2012
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No Returns Accepted
I received my dress and was very unhappy and disappointed. I ordered a size 12 and received a size 10. When I wrote them back stating this they told me the original tag was still on the dress but is actually the measurements of the size 12. (when I originally ordered my dress I ordered a size 10 but after a week I decided to get the 12 which they were aware and agreed to the change in size) There is no way that dress is a size 12, not a chance. Now I am stuck with a dress that I will never be able to get into. There was suppose to be some beading on the dress which is only falling off and looks horrible. Also the fabric under the dress is longer then the actual dress. What kind of service is this. I could have made the dress better myself. Will never buy anything from these people again
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lingzhu
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Apr 9, 2012
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No Returns Accepted
As promised I will tell you now the whole story regarding JJ´s House. It is only possible to write critics on JJshouse here on Reseller Ratings. Normally the delete the feedback and post own feedbacks. However, my case is very simple. I live in Germany. I ordered a dress but got the wrong dress. I complained. They told me I lie. I sent them the pics. The started to believe me. They told me to send the the dress back. I did so with mixed feelings. I paid 208 € which they agreed to refund. However, I have in addition a damage of Import duty of 26 € and the refund postage of 42 €. Although the return policy is saying that the refund the postage they even violate their own policy. By the way, the return policy violates German Civil Law and is therefore insofar invalid that consumer rights are violated.
I guess that you cannot expect more from Chinese Online start ups. A damage of 68 € is not a big sum. But we consider to go to court. In Germany we had a lot of similar cases decided in favour of the purchaser. It is a matter of principle to sue someone who is cheating the consumer. We gave them so many second chances. We are getting tired now. I am sure after we publish the court decision. There will be more people who would like to get a bit more justice in this world.
However, If you still would like to risk to order something from JJ`s house, I wish you good luck.
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alise
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May 23, 2012
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Weddingdressgood.com is reliable
Weddingdressgood.com is reliable,my wedding to buy This dress is absolutely beautiful! I knew I loved it when I came across it on this website, but when I took it out of the box I fell in love with it all over again. It is a wish of a dress that couldn't be any more perfect!Thank you www.weddingdressgood.com
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