JustFly.com |
United States, New York, New York |
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Consumer reviews about JustFly.com |
josefina
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Jan 24, 2017
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JustFly.com7189025512 United States, New York, New York justfly.com
Penalty to cancel
I booked two tickets around 100 pm. then I called back around 6pm. to modify the time, But because I was told that I can call back to modify or cancel immediatly. I just wanted to modify the time. I was told the I needed to pay a penalty of 150 for each ticket and plus 225 to modify the time. It was cheaper to cancel it. I canceled and I have to pay penalty or to loose 320. I have booked through another website and I never pay anything if the cancelation is done within 24 hours. They refused to reimburse the penalty charged to my credit card. I called and I requested to talk to a supervisor and I was told that there were not supervisors. They are supposed to inform the lapse of time the customer has to modify or cancel any ticket clearly. thank you
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