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Justfly

United States, Pennsylvania, Pittsburgh

Consumer reviews about Justfly

naveen kumar
Apr 25, 2018

Justfly

United States, Pennsylvania, Pittsburgh
justfly.com

JustFly / Stupid people work at the Customer service of JustFly

I was calling to get a discuss on a issue that I made with just fly. And all the executives that I speak with listen to me for over hour and they simply disconnect the call. And never call back. It happened with four of the customer service executives. they say they cant transfer the line to the previous executive and they keep listening to what I say and once they have no answer, they just simple hang the call and they never return back. When I call back again, it is routed to the new executive and have to explain the same queries to him. Still my problem is not solved.
my booking was done though Justly for emirates flight. At the time of booking justly said that they the ticket is valid for 1 year for making any changes. But while I need to make the date changes for the return ticket, the airlines is imposing me a lot of fare for the change of date, which is 3 times the initial booking. When I asked the same with emirates, they said that justfly has book the ticket for only 6 months of validity. And for changing the ticket to 1 year validity, they need to impose more fare charges.
And when justfly said they have a valivity of 1 year on each ticket they book with the airlines, doesnt help in discussing with the emirates.
I just see justfly do not give you all the needed details. One of the executive has also adviced me to simply forget my exisiting ticket and go with bookin a new ticket for the one way which is higher in price.

The justfly is justthives. they hide all the details from the customers and their customer service executives are real thieves. who jsut skip the customers/disconnect the calls when you realy needed Help. They simply leave the customers in drak when they really needed Help.
I advice all of you skip the Justfly. booking tickets with direct airlines with the Helpful. they give all the corret information. Justfly get cheaper fare tickets from the airlines with tight terms and conditions and they do not disclose wit hthe customer while booking the ticket. And when customer calls up for asking the details/info/Help, they simply hide/disconnect the calls in between. Its the worst behavior of the customer service executive.
I never again, book my ticket with Justfly and I advice yo too avoid they SCAM site. book with airlines directly.

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