Kenmore Refrigerator

8087567176
15-1722 Kaloli Dr, United States, Hawaii, Keaau

SEARS

On May 24, 2017 I purchased a Kenmore Refrigerator Model 79551833411. Before October 12, 2018 the problem began with the ice maker not making any ice, Sears scheduled a technician to come out May 7, 2020 and check on the problem, he said the ice maker needed to be replaced, but he called and got a replacement and would come back, but I guess it was too late, and I understood it was a long day and time to go home to the family, the next day would be fine. He came back to replace ice maker and we made a note of checking during the weekend how much ice we were getting, not much AGAIN!!!! On Monday I called Sears again, and I'm pretty sure they don't want to hear from me, but I paid for the warrantee and I feel that they should listen but anyway, they scheduled again and the door had to be replaced. The door came technician put it on and I noticed a dent, so I don't want the door the guy says he needs to reorder, that's fine with me. it took a while but the door came July 3, the technician came to replace and OMG !!! wrong door was ordered, what now!! put the dented door back on. than this past weekend the store manager calls me and tells me the door is no longer available and if I would except $50.00 for the dented door, thagt was an insult!! waited since May 7, 2020 to tell me no door is available, sorry but that's not my fault. So I call Sears warranty explaining over and over again and she says I can't help you I don't make decisions but you can call Sears Warranty Customer Service and I asked for the number, and I've been trying to call since yesterday and being on hold 48 minutes to an hour, WHATEVER HAPPENED TO CUSTOMER SERVICE. Clara Medina