Koodo Mobile |
| Canada |
|
|
Consumer reviews about Koodo Mobile |
|
low income pensioner
|
Jan 9, 2012
|
Horrible service
warning.. never go or use koodo mobile ever!!
they just rip[ped me off $935.. because the goof i spoke with who didnt speak or understand english, did whatever he wanted to do to my account, including removing my $200. cap ive always had on my account..
while i was visiting in Trinidad.. I was being told by B mobile to pay $145 for 1 month of service while i was there..
but koodo said dont.. I cant.. they will fix it..
next i see a $935. bill coming thru the mail because whatever the goof at koodo did was not what i wanted.
im a pensioner on a small pension, where the heck do i come up with $935. for a phone bill when i rarely used my phone down there..
it would have been better for me to go thru B mobile instead of Koodo because i would have saved over $700.
the customer support dont speak or understand english.. and they do whatever they want to on your account..
im telling everyone.. never use koodo mobile again..
BIG RIP OFF and they dont care about hier customers.
ive always been paying my account ontime and leaving a credit balance..
now they're threatening me to the bill collectors and cuttinmg off my service for things I never approved of.. nor did they ever expalin to me things like roaming, data pack use, and a whole bunch of other stuff you need to be a rocket scientist to figure out.
i expect when i make a call i pay for the call.. but paying for all the other crap they threw on my bill that I;ll never understand??
horrible!! Outrageous.! What a scam.
They need to hire people that speak and understand english and care about customers..
|
|
Pkullo
|
Sep 11, 2012
|
Koodo
I have experience a similar problem to the above customer with Koodo.
I spent two days with customer service reps promising to fix my bill for two phones since I pay not only for mine but my son's as well with a final result saying a customer service supervisor will call me back on a certain day to fix things. One week later I get the call. The bill I just received is over twice the amount quoted. They lie and hope they can wear you down. They promise one thing and do another. I am disgusted with the lack of respect and commitment they show their customers. There is lots of competition out there so I will take my business elsewhere. Do not use this company. They are no longer even listed in surveys as one of the companies recommended in Canada to use for cell phones.
|
|
Previous 1 Next |
|
|
