Kylin TV |
| United States, New York |
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Consumer reviews about Kylin TV |
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KylinTV
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Mar 13, 2012
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crude stop service
Dear Customer
We provide free STB to all subscribers who elect to lease the Equipment (set-top box ). For Customer who subscribe the service after Mar.2009 will need to pay a $50.00 USD refundable one-time deposit for each Equipment you lease as "Equipment Deposit".
Customer must return all Leased Equipments directly to KyLinTV's designated return address within ten (10) business days upon termination or cancellation of the Services or upon receiving KyLinTV's notice of revoking the grant of Additional Equipment(s). A charge for the difference between then market price of the Equipment (was $198.00 USD) and the Equipment Deposit you paid will be applied if you do not return the Equipments on time.
If there is still any questions, please feel free to contact me at 1877-888-8598 ext 8448 between 9am-5pm Est Monday thru Friday, I will be able to assist you.
Sincerely,
Joycey
KylinTV Customer Care Specialist
KyLinTV Inc. 1600 Old Country Rd., Plainview, NY 11803 USA
[email protected]
516-622-8448( Toll-Free: 1.877.888.9598 extension 8448)
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Wendy-NewYork_2012
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Apr 3, 2012
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crude stop service
I had one year package with Kylin TV and continued with another yearly package for my parents, however, they still charged to my account even I clearly told one of their representative -- please stop my pogram after my yearly package is done...now they are sending me the bill for the service that I did not request at all...
any kylinTV customers, please switch to Charming China, they only charge $5.99/month with 50+ channels and 10+ HD channels, hundreds of new film -- all free!!! i was paying Kylin TV for $360/year with this terrible customer service.
In order to stay away from the harrassment from kylin TV, I agree to pay the money they asked, luckily, my credit card was changed, they stopped their service, so the bill would not be scary! the representative talks like a answering machine, "this is my company policy"...Kylin TV will go bankruptcy for sure, just the matter of time!
again, stay away from the terrible company!
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English Ian
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Apr 3, 2012
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crude stop service
it is a good job the OP was unable to watch the chinese new year celebrations on telly... the controllers had to turn down the brightness as most of the viewers were squinting...
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KylinTV
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Aug 7, 2012
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crude stop service
Dear Wendy,
Thank you for contacting me and giving me the opportunity to have your case resolved by April 26th. Again I really appreciate your time and you have already understood this misunderstanding is coming from your miscommunication to us.
Now as everyone understood and can check official statement from www.gw-tv.cn . KyLinTV is the ONLY IPTV company that was authorized to broadcast TV channels from Great Wall Package in North America. And KyLinTV is the ONLY company that delivers real HD quality Chinese TV stations outside of China. All other company claiming copy rights or HD are misleading and cheating customers.
As your case has been solved already on April 26th. I hope you have a wonderful day! Should you need any further assistance, please don't hesitate to contact me again.
Sincerely,
Joycey
KylinTV Customer Service Specialist
1877-888-8598 ext 8448
9am-5pm EST, Monday-Friday
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