KyLinTV

122 Mill Park Ln, United States, Alabama, Madison

Unable to cancel the service

We use KylinTv for over a year when my parents were here with us. We cancelled the program after our parents went back to China. Our contract ends last Christmas so we cancelled the service at that time. The customer service told us that someone will call us, we can only cancel the service after we receive the call from their cancelling department. The call never happen. We forgot this matter, then this summer we saw KylinTv charge our credit card. We called them again, telling them that we need to cancel the service. It has been 3-4 weeks now, we called them every week, get the same answer like last Christmas. But no one ever called us, and they still charge us because the "cancellation" does not officially happen. Never has this kind of experience with any company. This kind of business practice is really really bad. My advice: Do not book KylinTv service. Once you are on, hard to stop it.