poor customer service

We are appalled at Leapfrog.com's customer service and policies when it comes to returns. They charge higher prices, astronomical shipping fees AND return shipping fees for GIFTS!!! In this day and age, this is insane. Customer service was unhelpful and fairly rude. They have lost our business, and the business of family and friends. From now on, if we choose to continue to order LeapFrog items (Which we typically love), it will definitely not be from their website. We will make our purchases at Target, Walmart or Toys R US, where customer satisfaction is valued. Shame on them for taking advantage.