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LoJack

United States, California

Consumer reviews about LoJack

Badaving
Feb 15, 2012

misleading information

I had my vehicle stolen while at a dentist appointment in Downtown Tijuana Mexico, just across the border, not even 2 miles into Mexico. After notifying the authorities in Tijuana and the following day at the CHP office, Lojack said they do not recover vehicles that go into Mexico. The warranty is open ended as to the coverage area and this was never mentioned on the sales pitch when I purchased it. I was told that they guaranteed the recovery within in hours or days up to 30 days. If not found then Lojack would pay me $5000 and the dealer where I purchased would match another $5, 000. I thought this was a no brainer with those types of promises. Likewise, no details as to how this Lojack works but now that my vehicle was stolen almost 5 years after it was installed, I find out that their system does not operate under a GPS network, rather a radio-frequency beacon type system. I saw they also offer their system in Mexico and now they say that it is run under another type of system not theirs. They claim over 200, 000 recoveries per year INTERNATIONALLY! This is a rip-off and a scam perpetrated by the dealerships working as agents. Now I find out the warranty only pays out $2, 500 to you and the other $2, 500 to the dealership where you have to purchase another like-kind vehicle. I don't even know how the dealer pays out their promise of $5, 000.

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