LuckyVitamin.com |
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Consumer reviews about LuckyVitamin.com |
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gangreen11365
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Jan 13, 2012
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Dishonest company
I am having a problem with lucky vitamin for the 2nd time. They are liars and they think people are stupid, never again will I do business with them.
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Minnesotamomma
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Jan 16, 2012
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Dishonest company
I have shopped with Lucky for a while and recently they have changed. I needed to add 2 items to my order last week and so called... waited on the phone for 25 minutes listening not to music but a woman's voice going on and on and on and on the whole time. My order has not arrived, i have not received an email that it was sent and so I sent an email (rather than calling and waiting). the generic response said that they are doing enhancements to their warehouse and that they tried to communicate information about it as quickly as possible. Ooops, missed me with that quick communication. Today, 9 days after placing my order, I called again. Only 24 minute wait listening to the voice this time. The customer service person was sweet and understood and even said she hears this a lot. she said she thinks my order should arrive in 2 days...woohoo! And there is nothing else she could do. She can't give me the name of the CEO...isn't allowed to. Oh well. I will try iHerb.com.
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Margetta
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Apr 3, 2012
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Dishonest company
Lucky Vitamin customer service is terrible! I have ordered from this company for 2 years and just recently have had issues. I ordered products totaling over $250 and it took over three weeks to get here. I called and was put on hold for over 25 minutes. When I finally spoke to someone he said that it had shipped days ago and that I should be receiving it. I did receive it after almost a month. Just this past week I got on the phone after a hold of 15 minutes and talked with their representative about a voucher issue that did not go through on a recent order, but got nowhere with Jetta (mentioned above). I then asked to speak to the supervisor who has yet to return my call. I am a medical practitioner and have referred many people to Lucky Vitamin. Some have had the same problems with shipping and customer service and others have not. Needless to say, I will not be supporting nor referring customers to this company ever again!
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