LUX E-Cigarettes |
| United States, Florida |
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Consumer reviews about LUX E-Cigarettes |
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JaneDoe123
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Jan 19, 2012
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Fraud/Scam
I was lead to the Emerald Lux FREE Starter Kit from an MSN News report about the success rate of e-cigarettes. Paid just $4.95 for shipping this kit and gave it as a Christmas gift. I thought: this is great! A reputable website referenced me so this has to be an honest and reputable company to buy from. I was so wrong... In early-January I received a package with refill cartridges that I did not order. I checked my bank account and found that it had been charged $69.90 for the refills. I then also learned they had charged me $109.95 for the "FREE" Starter Kit. I contacted customer service requesting a shipping label for the cartridges, and a refund for the charges. I was shocked at the customer service reply that essentially said "too bad, you signed up for it". I explained that I was NOT aware that by choosing an Emerald Lux "FREE" starter kit I would be charged for that kit (how is it FREE then?) and automatically charged/shipped refills. I am giving them 2 business days to apply the refund & send a label before I contact my credit card company to dispute the charges. Based on how many scam-reports I have seen with this company, I don't foresee any problems. What a scam!
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[email protected]
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Jan 25, 2012
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Fraud/Scam
i got scammed too they took 69.00 out of my bank 2 days before i got the pkg in the mail I called and got a person who could hardley speak English I told them I did not want these and she said something about sending them back and she would refund my money so I send them back and she doesn' t refund then I have no e cigs and am out almost 100.00 dollars. I called my bank and change my bank number and my bank charged me 25.00 to try to get the money back plus 5.00 for getting a different card number. I do not know why people are so mean. I got the trial pkg for my brother who is going into the hospital. Anyway I knew better will not ever do this again.
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Jeanie Short
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Feb 18, 2012
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Fraud/Scam
I have yet to try the e-cig, after receiving it. Somehow, the e-cig had disappeared, I never even got to open up the package. All other packages received have been cartridges. Still waiting on my e-cig! For all I know, the package that had disappeared may have been more cartridges. Meanwhile, I am getting shipments of cartridges at least once a month. I called 2 weeks ago, told them of this information above, and was told, because it was a lifetime guarantee on the ecig, that they would ship me one out at no charge. I am still waiting for it, I was giving a tracking # to take to the Post Office, as Lux E said that they showed it was delivered. All I got was 2 more packages of cartridges. After sending 2 packages of cartridges back unopened, "returned to sender", I have yet to get my account settled. Argh!!! Frustrated in TX.
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ncpofolksm
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Apr 6, 2012
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Fraud/Scam
I also got caught up in this Scam, thankfully I used my bank's visa debit card. My Bank recommended that I close out this card and have a new one issued so the charges will not be allow to go through. Yes I am out of the prior fees but I will take that as a lesson not to get into a scam such as this again.
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ncpofolksm
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Apr 6, 2012
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Fraud/Scam
one more thing to add, my husband does work the USPS and he said this is a fraud using the US Postal Service and he is thinking on turning it over the the Postal Inspectors.
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