Mate1.com |
United States, New York |
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Consumer reviews about Mate1.com |
Mate1 Support
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Jan 3, 2012
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taken money not authorized
We're sorry to hear about any disagreements or issues with our services. Mate1.com is committed to finding a solution for its members and offers some of the best Customer Support available in the online dating industry, including 7-day-a-week toll-free phone support(1-888-688-4760, or 514 907-0015 if you are outside North America), round-the-clock email support – [email protected], as well as a live chat support feature available during normal business hours.Many similar sites offer only limited support options, some lacking even a phone number to get in touch with their staff. We’re even open for most holidays, and we post specific holiday hours directly on our Contact Us page when we’re not.
Please get in touch with our Customer Support team regarding any issues you are experiencing, or any technical difficulties you have encountered and we'll be happy to try and resolve them with you. That's what we're here for!
For your convenience, here is a direct link to our site’s Help/Contact Us page, which contains most of our contact options.
http://www.mate1.com/nw/faq
For additional options, please access our Help/Contact Us page from within your account itself after logging in, which you can do from this link:
http://www.mate1.com/nw/login
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NanaMary
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Jan 4, 2012
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taken money not authorized
I find this quite interesting, do to the fact that I tried for 6 days to get as hold of them, and finally today I was talking with someone that told me that they had been having a lot of trouble with the phone lines, and that was why I couldn't get them. She did finally say, they would give the money bac, that it would take about 5-7 days, but at least they were willing to finally work with me. But I must say that they were not up and runnning at all on Friday, Saturday or Sunday, plus Monday. I'm just glad that they will fix the problem now.
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greg4usc
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Jan 7, 2012
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Fraudulent and unethical business practices
I agreed to one month and they still hit me for 50 plus dollars out of my checking for another month account and they will refund this months amount !!!
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