Mayan Resorts / Grand Mayan / The Registry Collection |
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Consumer reviews about Mayan Resorts / Grand Mayan / The Registry Collection |
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chelsealuv
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Jan 4, 2012
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Travelers, beware of the Grand Mayan!
During the holidays I visited my uncle who is legally blind; I set up a slideshow to share with my family for the entire year including my summer trip to mexico…. And so my uncle started whining about timesharing and told me to never think of going to a timeshare presentation in mexico, I wanted to know more about it since the gifts the street people offer to visit the resorts are very attractive, soooo I continued asking why…. When he finally gave me his reasons, I was terrified!!! He was also scammed by the mayan group. Salespeople promised to rent his timeshare weeks to be able to pay for the new timeshare bought from the bliss and extra cash for his medical treatment. But guess what!!! To date the resort has not been built yet! Few months after he made the purchase he called to find out status on the rental of his weeks, only to be told he needed to pay the contract in full before they could get them rented. But as soon as they receive his payment in full; the rental check will be cut and sent to his home address. So, my uncle and his wife had to refinance their mortgage to get the cash to pay the balance. So he did. And again called few months later to know the rental check status; but NEVER got a clear answer; until he was finally told that it was his responsibility to rent the weeks, to go and post a sign at colleges or to advertise in the newspaper. Not what he was told by the sales people at all, neither what he was told by the CSR that asked him to make the payment in full!!! So, after finding out he was cheated he tried cancelling, only to be told that he would lose all the money paid and that it was better to start enjoying the vacation package now that he had the weeks for his use. Shame on these people, dunno how they can sleep at night knowing what they have done!
You are warned!
Do Not Buy!
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Do Not Buy!
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Grupo Mayan
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Jan 5, 2012
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Travelers, beware of the Grand Mayan!
Dear "chelsealuv":
Your comments have been brought to our attention and we would like to be able to provide personalized assistance to your uncle.
Could you please have him contact us at [email protected] or by telephone at 1-800-292-9446 in order to provide him personalized assistance? We want to make things right as your perception about our services does not reflect our true beliefs. Our resorts are more spectacular than ever and our attention to detail and Customer Care is the driving force behind the loyalty of our members. We would like for him to be part of the thousands of loyal members happily enjoying our resorts.
Regarding his desire to rent his weeks, please bear in mind that our contacts clearly stipulate that the company makes no representations regarding the market for vacation ownership rentals, nor recommends buying this product for rentals or investment.
Since the main purpose of acquiring a membership with us is for our members to use it for their leisure time and in that way, create memorable vacation moments; we are certain that if we are given the chance, together we will find a way to help him make the most out of his membership with us.
Thank you for your time and intervention. We look forward to continue this dialogue with your uncle soon.
Sincerely,
Karen Rose
Customer Support Representative.
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chelsealuv
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Jan 28, 2012
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Travelers, beware of the Grand Mayan!
Karen, when you contacted me, you said that you would contact my uncle to help him to resolve his issues with the resort and this has not happened yet. I can now understand my uncles frustration for being ignored and feeling helpless.
This is bad, really, really bad!
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chelsealuv
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Feb 15, 2012
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Travelers, beware of the Grand Mayan!
I am so upset with the grupo´s mayan customer service rep, they called my uncle a month later after they said they would only to tell him that I was hurting his membership status. Why??? How in the world my comments can harm his membership status? Thankfully he doesn't want to spend a single night at the resort anymore, after been lied to in the face, I don't think so!
What it makes me more upset is that they are aware of his health condition and Deborah did not care and only called to worry him even more.
I will seek legal advise on this and will be posting the details of every single step we take for all others that have been taken for a ride by grupo mayan.
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RoseW
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Apr 19, 2013
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Mayan Palace Timeshare Scam
am desperate, I was promise that all my weeks it would be rented for $13,400 Us dollars. I been waiting for almost 14 months and they have not contacted me and I know they didn´t rent my weeks. I am tired of this I have not received a good service and I want to cancel my membership. We are not the only ones, i recommend you all to read this article on how most of the mayan palace timeshare scams are being committed:
http://www.timesharescam.com/blog/51-mayan-palace-timeshare-scam/
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BarbaraF
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Oct 29, 2013
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Mayan Palace Timeshare Scam
The resort itself seems very nice, the sales pitch, however, is pure high-pressure sales. The sales people are snakes, their only motive is greed. They have no concern for what is ethical and will “brow beat” you to make their money. It was not worth the free breakfast and $50.00 dinner coupon. When I finally got up to walk away from the table, Luis got in my face and began to argue with me, telling me I couldn’t leave until he said the presentation was over. I continued to walk away as I raised my voice at him. You would think that that would be the end of it, but they will continue to pass you to the next person for a “survey” which turns into another sales pitch…these people are shameless. If you agree to attend the 90 minute presentation you will regret it.Search online for Mayan Palace Timeshare Scams for other “horror stories”:
http://www.timesharescam.com/blog/51-mayan-palace-timeshare-scam/
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