MetroPCS |
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Consumer reviews about MetroPCS |
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CA0909
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Jan 31, 2012
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Don't pay the insurance
1/30/2012 11:40:27 PM
Here's the problem with this company overall. I'm with Metro PCS; I bought a phone in mid-December 2010, the Huawei Ascend M860. The price for this phone was around $200 or $220, with the instant rebate (about $70), I paid about $150. I bought this phone for my business that I just started. I signed up to have the $50 monthly plan, with the backup service (for contacts), and the insurance in case anything happened to the phone since it cost to pay $150 in the first place. I understood that my phone has a warranty for 1 year and the insurance covers my phone to be replaced for a similar model and value as my phone and all I would have to do is pay a small deductible. Exactly a year later to the date, my phone stops working, doesn't charge up at all, matter of fact the phone won't even turn on anymore or charge or anything. It’s completely dead. Thru-out the year of having it I noticed it starting to get slower or dragging in speed a little bit, but I still loved this phone, it worked great for me. Exactly a year later it's completely stopped working. When I first got the phone I even bought a rubber soft case to protect the phone and I always had it in my purse or on a counter top just to make sure it wouldn't drop and break. I took extreme care of my phone, cause I wanted it to last of course. So I thought ok maybe it needs a new battery, which would've been fine since I know phones generally need a new battery annually. So I go into the Metro PCS store (Laguna Blvd, Elk Grove, CA) and explained that I think my phone needs a new battery, the store associate looks at the phone and says he wants to check it out to make sure if it might be the phone itself that’s messed up cause then its covered by the warranty or if it just needs a new battery, I said ok. He tried to load up a charger on it. But to no avail it said like 7% and no improvement after several minutes. So he said he wants to examine the phone closer to see what's wrong. He said that I didn't need to be there, that I can go look at the other phones on display while I wait. So unfortunately I trusted my phone with this store associate and left his counter to look at other phones. A few minutes later he said he needed to go in the back to look at my phone and I said ok (foolishly trusting) and when he came back from the back. He said he knew what the problem was, he opened the back of my phone and showed me 2 white dots, one was red by the battery, and the other was by the side. He said this is why, any moisture that gets near the phone; those white dots will turn red. Those are moisture or water indicators. He said it had water damage, I didn't understand how that can be, cause I was extremely careful with my phone not to drop it, put it anywhere near water, or anything like that. Even when it rained I kept it put away in my purse just to avoid any damage to it by water, dust, dirt, etc. So I really didn't understand how my phone could have gotten water damage in anyway. That was really difficult to believe that the store associate could say that. He even said that this unfortunately voids out my phone warranty. WHAT!! What a bunch of crap, I was soo careful and boom a year later, exactly to the day I bought it, it messes up and the warranty is voided. He said if I had phone insurance I could make a claim and get a replacement phone. None of this store associate’s reasoning as why the phone was messed up made any sense, matter of fact when I drove away highly disappointed, nothing added up, didn't make sense how my phone could've gotten water damage. Then a thought popped up in my mind and what did make sense is the red dot looked like it was intentionally made red. It seems like when the store associate said he had to go to the back, he could've took a q-tip and wet it and just touch the white sticker to make it turn red in order to void the warranty. He was away from me and anyone else to watch him, by going to the back. I don't have proof but this is my gut feeling. And my gut feeling is usually always right. So I called the Insurance to make a claim, thinking ok I've paid for the last year my bill every month like clockwork and now when I need it, it should work...nope... it didn't ...again I am sorely, sorely disappointed!! The operator was really quick to process claim and didn't take time to talk with me, more-like to figure out which replacement phone would be the best suited for my needs as close to the original that I had. It was more like hurry and file the claim and onto the next customer. No customer service what so ever - not a good sign at all! So she says my phone will be the Huawei M835 cause the phone I had isn't being manufactured anymore, and my deductible is $39. I thought that phone was as comparable to my phone with same features and style. So I pay my deductible. WHAT A JOKE... when the phone arrived it was nothing like my phone, the screen is way too small for what I'm used to. I can't even imagine typing on the screen and seeing what I'm typing. I looked online at Metro PCS website, this phone sells to the public for the same price as my deductible. Anyone can walk into Metro PCS and pay $39 for the same phone as a new customer. WHAT, WHY AM I EVEN PAYING FOR THE INSURANCE SERVICE IN THE FIRST PLACE!!! AND FOR A YEAR!!! When the replacement phone arrived, I didn't turn on the phone or active it, I wanted to review the phone prior to using it for the first time. This tops the cake, I went online to review this phone just to see if maybe it is a good phone and this at least can redeem Metro PCS in my heart again as my cell phone carrier. This is what I found, CNET reviews: http://reviews.cnet.com/8301-19736_7-20081478-251/huawei-m835-review-at-least-its-affordable/ CNET reviews on this phone. In a nut shell their review was that the camera takes non-clear photos and video, the call quality is not good at all, the internet search ability is slow, and the scrolling is slow (all of these I absolutely need to have for my business to do normal business operations). They said this is a "starter phone" and "the only good thing about this phone is the price" - WOW, and the insurance sent me this phone, are you kidding me. IT’S A JOKE!! THIS COMPANY MUST THINK I'M AN IDIOT. It's just so sad and really upsetting that as a small business operated by myself solely that I have to deal with this. I paid $150 for a $200 phone a year ago, paid monthly for insurance and now I get the cheapest phone they have. I will be talking with the Manager of that Laguna Store to get my monies worth. If nothing positive results, I'm going to talk to the next level up to the Corporate Office, if they can't assist me then they've lost a customer for life!! I probably will even go to the local news station to report my issue. I know this is long summary of my circumstance, but I hope 3 things happen from my problems I've experienced thru this. 1) Metro PCS is aware of what's going on and they deal with their employee if he did put water on my phone, by trying to be slick. 2) That Metro PCS is aware of the poor quality of customer service of their Insurance Company and poor quality of replacement phones - they should give you equal quality and value, and cost as you paid originally for your phone. 3) That this provides valuable caution and educates another person about signing up with any phone company. Just be smart about your choices and don't get caught up in the happiness of getting a new phone, remember the moment you buy it and walk out of the store, it's your phone and your monthly bill.
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pippen
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May 1, 2012
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they are just liars, beware of this fraud!
I mailed $30 for the visa prepaid card and received a confirmation letter with a tracking number. I never received my rebate so I decided to check the number and it turned out that my rebate is invalid. They now claim the deadline was different, they are just liars, beware of this fraud!
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amaretto
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Jun 16, 2012
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don't buy from this company, you will regret
Well this company has great offers, but doesn't honour their terms and conditions, warranty and rebates.
I purchase 5 phone from them, one was damaged - they refused me in a refund or an exchange, and they didn't pay me my rebates for all phones.
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Axis
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Jun 18, 2012
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awful customer service
Awful customer service, rude and unpleasant representative, no help at all! I am disappointed, I will never use their services again and will never recommend them to anyone!
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bury
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Jan 22, 2013
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worst cellular phone company ever!
I was their customer for a long time and they scammed me with no shame! They sold me damaged phone and then refused in an exchange and warranty repair! They just said that it is my problem never helped me.I think this is not the best way for dealing with customers. Beware and better avoid any business with them!
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Milana33
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Feb 25, 2013
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rude service
Poor customer service! I contacted their support service because I had many questions about my contact but all of them were left without a reply! I received just rude answers and they made me feel like I am not welcome at all! This is their huge problem and I would never recommend this company to anyone!
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smartman22
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Mar 4, 2013
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didn't make a rebate as promised
I purchased a phone fro them because they offered me $30 on a rebate but when I claimed for a rebate these people just hold my money without any reason and I was unable to receive them. I guess this is just another lie to attract customers. Beware and better stay away!
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mrmaserati
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Apr 30, 2013
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Metropcs T-mobile merger
I was a MetroPCS customer and you wouldn't believe the mountain of
grief they caused me. Story at http//SwensonStudio.com/metropcs.htm
While I believe that this merger is good for the consumer in general,
it's bad for the metroPCS subscribers. I'm glad that I bailed. If it
was bad to be a Metro customer before, it's horrible now. Customers
will be jumping ship by the boat load. Exactly, what T-mobile wants!
After all they are buying the company for it band spectrum, not the
customer base. The best case would be to take their Metro phones, get
them unlocked and subscribe to goSmart Phone. I think that's the basic
game plan. A plan that's $5 cheaper, without the narrow channels that
Metro uses means a much faster 4g, and way better coverage and much
better customer support. Not too bad unless you have a phone that can't
be unlocked or you can't unlock the one you have.
Then you'll have to queue up for your GSM/HSPA handsets and throw
your old CDMA phones away. Remember the 'service and plan subject to
change' fine print. Well, it's about to kick-in. If any of you think
that T-mobile is going to slow it's race to compete with Verizon and
AT&T, I have a bridge for sale. With their 40mhz pipe, double that of
Verizon and AT&T, they have much, much more data capacity, which is
where the action is. So, They have Verizon and AT&T in their sights.
Do they have the capital and expertise to pull it off? I don't know,
but it'll be fun to watch. That means the quickest possible phase out
of Metro's CDMA net and the assimilation of it's towers, and more
importantly band spectrum, into the T-mobile net is probably their
highest priority. It would be mine.
The only question that remains is how many 100's of millions of dollars
will the top executives at Metro get for selling their company, it's
employees and their subscribers down the river. If you think Metro's
customer service was bad before. You haven't seen nothin' yet.
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