Miller Pattison |
| United Kingdom, England|Essex |
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Consumer reviews about Miller Pattison |
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MPL Fitter
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Dec 16, 2011
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Cavity Wall Insulation - NOT
The carbon taxing you refer to is misleading, as are sales techniques deployed by mpl surveyors. The facts of the matter are: miller pattison are a trading style of sig energy management, owned by sigplc, a ftse250 company (huge). Only about 75% of jobs allocated to fitters are completed due to poor surveys, surveys undertaken by SUB CONTRACT firms whom sell thier work to mpl. Not once have I read on various threads is a response from a "surveyor" referring to the Carbon Emmisions Reduction Target (CERT). Householders who are suspicious of the free aspect should google it. Of course insulation is not free, someone has to pay for it! In the case of CERT, energy suppliers and generators are obliged to offset their production of carbon by financing carbon reducing measures. Under this LAW, eg. British Gas will offer a customer a free install, they pay mpl to do the install and the government grants them 1 carbon credit. The number of credits they need to collect is dependant upon how many customers they have, if they do a whole house install (loft and cavity) they get 3 credits (whole house bonus) If they miss thier target in a year they are fined by the government and as such it is in thier business interest to offer it to you for free as the fines are hefty. It is commonplace for one energy firm to sell any excess carbon credits at the end of the year to another who is struggling to meet thier target.
If insulation surveyors were better informed of thier subject, members of the public would be more accommodating. As I said MPL buy signed orders from survey firms as do the other big installers eg Mark Insulations. The surveyors sell themselves as MPL/Mark/Eon/British Gas...employees. They're not, but they do tarnish the company reputations. Unfortunately they generate so many jobs with thier bulls**t sales platter and 30 second surveys, insulation firms wouldn't survive without them.
My advice would be to call the insulation firm of your choosing direct, then you will receive a visit from one of the few in house surveyors (in the case of sig energy/miller pattison ltd and I suspect the other big nationals). If you respond to utility supplier marketing you will end up with a subcontract surveyor as this is where the survey firms BUY thier leads, along with pesky cold calling.
A shame people feel pressured or mislead as miller pattison have been in the industry for decades, are highly regulated and considering the approximate 500 installs/day there aren't many negative comments at all. Last and absolutely not least, home insulation is a financial no-brainer.
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AK SW11
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Feb 23, 2012
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Cavity Wall Insulation - NOT
I would like to express my deep disappointment re: SIG Energy Management. I took a day off work and I spent 8 hours waiting at home. At the end NO ONE came for a appointment for cavity walls insulation scheduled between 8am and 4pm. I called the company (01732 370 980) the day before and they confirmed that workers should arrive after 12h. Then at 3.50pm I called the reception to check what is going on. Finally my appointement was cancelled on the day due to a backlog. No one bothered to inform me in the reasonable time. And after Steve, Contract Supervisor, this is something normal. He denied to confirm that such approach to customers was unprofessional. I am currently taking legal advice regarding possible material compensation for a contract violation. No respect to customers mean no respect to such companies!
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chris stuart
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Mar 1, 2012
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Cavity Wall Insulation - NOT
i would also like to express my major disappointment in the above mentioned company, i was rudely awakened this morning at 07.20hrs by knocking on my front door, i thought the door was going to come down at one point. the whole family was wakened by this early morning wake up call. to find sig workmen more or less demanding to be let in to by my wife was alarming. how dare they speak to anyone the way they did. upon contacting the office i was greeted by a very rude woman in the falkirk branch whom wouldnt listen to a word i had to say untill she realised i too could talk abruptly. i told her the early knocking wasnt appreciated and was told all they wanted to do was do their job. well at 07.20 was the wrong time to do the job, i had finished work at 04.00 and had fell asleep at 05.30 after a very hard shift. i took the extra shift on due to the horrendous schedule sent to me stating they would arrive between 08.00 and 16.00, i dont know if its just me but that is shocking how can they expect normal working families to work around the whole day for them to do a job which we are paying for, the falkirk branch told me that not all customers payfor the service, well falkirk let me tell you again I DO PAY FOR THE PLEASURE OF YOUR TERRIBLE COMPANY. normal working class people cant afford to take a full day of work to wait for you, i asked the lady to sort out a proper time which she couldnt do, i now have to take a second shift of on monday for another "appointment" which is still stated as being between 08.00 and 16.00. lets hope all funding is passed onto a company with manners and proper work ethics and maybe phones to contact customers would also be helpfull. i apologise if there is spelling mistakes its maybe due to having 1.30hrs sleep in the last 48 hrs due to the above company.. rant over i hope all future customer/contract supervisors read before using the company
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Very unhappy customer!!!!
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Mar 20, 2012
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Cavity Wall Insulation - NOT
Oh Dear!!! Today is the 5th time, yes, 5th time, that I have had to take a day off work. I am self-employed and quite frankly will be refusing to deal with this company, if they do not arrive today (still waiting!!!). The first time, was the surveyor, who checked the loft and stated there were no problems and all was ok for the job to be done on 28th Feb 2011. Bearing in mind, we removed the old mice infestation insulation, which we didn't have to do, but chose to do so, this left the whole loft completely visible (wires, electrics, plumbing). 28th Feb arrives, miller paterson arrive as stated and within 30 seconds of sticking no more than his head into the loft space, informs me that we need an electrician to inspect the loft, as he had seen exposed exposed bare wires. I disagreed with him and stated that I would call by neighbour(electrician) to come to the property immediately to check. He refused to wait and left. before doing so, he stood in front of me, on his mobile and rebooked the job for the March 8th. That day came and went, with nobody arriving at any time. When I called the office at 4pm, I was informed the job was never rebooked and the reason given for not completing the job on 28th was that the loft was not empty!!! Bearing in mind, it was not only empty of all items, which are currently filling a bedroom, it is empty of insulation and my 62pence a litre of oil for central heating, is going through the roof!!! Another booking made, for March 16th (Day 4 off work and losing wages). This time, it took about 2 minutes, for them to decide there was a leaking pipe, not dripping, but wet to the touch. This was enough to cancel the whole job yet again. However, they did agree with me, that there were no bare wires in sight, but there again, I paid an electrician to tell me that! I am fortunate to also have a plumber as a neighbour and asked them to do the loft and leave the insulation around the so-called leaking pipe and that the plumber would come that night and see to it. You can surely guess by now what they did, yes, went on their merry way.
Day 5 of now sitting here waiting, business lost, an electricians bill, a plumbers bill, cost of oil, for nothing to be wrong. I doubt very much this job will go ahead today, if they bother to turn up. I am going to seek legal advise for all losses and for the billing to them of someone else to supply and fit insulation to my house, with immediate effect. My advise is, don't bother dealing with them, there are other companies out there who are registered to do the job.
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Jayden_haron
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Dec 8, 2015
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Loft insulation
When we moved in to our bungalow and the loft insulation was inadequate in most places and no insulation above our bedroom and I have rung them Four times and still awaiting too ring back. If I was after a company to insulate my loft I would not use this company Miller and pattison.
Regards
Mike
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