Modcloth.com |
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Consumer reviews about Modcloth.com |
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GoldOpals Opals
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Dec 28, 2011
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Very, very, very poor customer service
1. Did you see where the description stated 'no return or exchange'? Usually this is directly above the sizing information
2. Did you order a Soda Fountain Dress (which just happens to be $44.99)? If so, I disagree that this dress is shoddy quality.
3. Customers are not always right; this was the advertising slogan of a company.
4. Items at Modcloth frequently go on sale. It may suck if you bought an item for full price, and then it went on sale, but deal with it.
They were nice in giving you a partial refund!
5. Just to double check; you are trying to return the dress?
6. I do not think you automatically deserve free shipping
7. It is standard practice that you cannot change items in an order after placing the order. This is stated clearly on the terms and conditions
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GoldOpals Opals
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Jan 5, 2012
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Careful what you buy
I agree that you do have to be careful. However, ModCloth does publish negative reviews. There is usually a delay for the reviews being posted. I have avoided buying items because of the bad reviews in the past. Modcloth has excellent customer service and I would suggest that you contact them if you are concerned about your review or orders.
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GoldOpals Opals
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Jan 7, 2012
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Careful what you buy
Check again; you will find that a negative review, with response from customer service, has been left!
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