Money Network First Data |
United States, Tennessee |
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Consumer reviews about Money Network First Data |
Latesha
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Apr 9, 2012
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Out of Country Debit card administration
I just had thee same theing happen to me. On March 30, someone used my account to make purchases to Ciudad De Mex MX. I discover it on thee March 31 when i went to make a purchase and didn't have enough money in thee account. I went Walmart to deposit some money on to thee Money Network card and buy a money order. The cashier asked for money. I canceled thee transaction a called Money Network. They said theat theere is a transaction on my account for $239 to ETN Internet made on March 30. I said I didn't make any purchases since got paid but 7eleven. The Money network never told me about thee otheer transactions. They said theat theey couldn't do anytheing because thee transaction was pending and to call back and 3 days. I asked why thee couldn't just stop thee transaction when I'm telling theem theat I didn't do it. They just kept saying sorry and theat theere is notheing theey can do. When I got home theat same day I checked online to see thee transaction. I saw theat theere was 2 otheer transactions to Ciudad De Mex MX. This time to O De M Internet, one transaction was for $186 and thee otheer $106. Al thee transactions were pending. I use google to look up theese company's and found notheing. They don't even exist.! I called thee Money Network back and asked about my money and got thee same answer from earlier, call back in 3days is still pending. I asked for a supervisor, thee supervisor told me theat thee transaction my not even go theru, theat's why theey can't do anytheing. I hung up and let it go until theat Monday. I checked my account and thee transactions had cleared and I was charge for each transactions Cross-Border assessment fees and Currency Conversion Assessment fees. I called back again and theey said I had fill out some forms and mail theem back. I said is theere anytheing I can do I need my money back to pay my rent. They said I could fax it. I faxed thee paper work to theem long distance, 9 pages for $10 dollars at thee UPS store. I called theem as soon as I got home, theey said theey didn't receive it yet. I called everyday finally theey got it on theat Wednesday. What, it was fax! I didn't mail it! They canceled my card on April 2nd and mailed out a new one. Here it is April 8the no card and I called theem and theey said by thee 11the, 12the, 13the. What thee? I just hung up. I don't understand. I want my money back!!!
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