Motor Trades.co.uk |
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Consumer reviews about Motor Trades.co.uk |
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Steven Alvers
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Feb 7, 2012
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Using this company and their services was the worst days work i have done and a complete waste of money
Put their phone number on your reject list, and if they have your email, change it, or spam their incoming mail, that way you get rid of them.
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Customer Services1
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Feb 8, 2012
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Using this company and their services was the worst days work i have done and a complete waste of money
Dear Mr Alvers –
If anyone wishes to stop receiving emails from us – please click the unsubscribe link, this will automatically remove their email address from our mailing lists – and if they wish to stop future telephone calls please email [email protected] with the landline or mobile that we’re calling and we’ll make sure we remove the number from our databases.
This is the most effective way to prevent further communication.
Thanks,
Motortrades Customer Services
0845 468 2000 extension 7803
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motortrades.co.uk former customer
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Mar 14, 2012
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Using this company and their services was the worst days work i have done and a complete waste of money
This company has a total lack of moral and ethical consideration for any business other than their own.
They claim that "complaints are rare", just type their company name into google for an answer to that. In fact there are more google hits on complaints about they way this company operates and its aggressive staff, than there is actually promoting motortrades.co.uk
You only have to look at some of these complaints websites to see they obviously have a team of complaints staff who trawl the Internet in an attempt to dampen the rapidly growing bad feeling about their company.
Their so called "small print" is (and will be if you sign up) nothing more than a poisoned wand upon which they will wave in your direction after they have conned their way into your business and thoroughly raped you of THOUSANDS OF POUNDS.
They really are the scum of the earth with regards to business ethics and try to retain their customer base by way of THREATS.
DO NOT SIGN UP TO motortrades.co.uk motortrades limited or anything else - if you are considering it, just read their terms and conditions they refer to as " small print " on their website, the fact you have to enlarge it to 200% before its readable should say it all.
Of course they are pleasant when they first want your custom and to get you on board, the following year they will increase their fees (in my case) by over 1000% and then threaten you with legal action - but that is complete waffle and hot air, they have never pursued me for which they say I owe them £16000.00 for the second year of advertising. DO NOT USE, AGREE OR SIGN UP TO ANYTHING TO DO WITH motortrades or motortrades.co.uk
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Customer Services1
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Mar 14, 2012
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Using this company and their services was the worst days work i have done and a complete waste of money
Dear “Former Customer”
We’re sorry to hear of your complaint made earlier tonight. You’ve raised a few issues, which we’d like to clarify.
In terms of complaints, it’s important to bear in mind we do have around 350, 000 listings live, and we have around 30 complaints on-line. Now, whilst 30 complaints, is 30 too many, it represents around 1 complaint for every 12, 000 listings, which is a manageable number, and probably about right for a business of this scale and in-line with competitors, including Yell and BT Customer Street.
The prices you have quoted in your posting are not an accurate reflection of our rate card, our prices have not risen in 2012 and we have a price freeze until 2014 – the costs quoted to you for a campaign in 2012 would be for a different level of exposure, and we’d certainly not be seeking an increase of 1000% for a like for like order, as you have stated.
Regardless, for an order to proceed, you have to confirm the order by way of a recorded telephone call and then sign our standard agreement. If you do not wish to renew the current campaign or have a query on pricing, please do not place an order – and you will not be billed!
If you have a customer service issue, we’d love to speak to you to put it right, please feel free to call us on 0845 468 2000 asking for Operations on extension 7803 or email directly to [email protected] and we will resolve your complaint immediately.
Thank-you.
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CustomerServices1
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Mar 14, 2012
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Your Complaint
Dear “Former Customer”
We’re sorry to hear of your complaint made earlier tonight. You’ve raised a few issues, which we’d like to clarify.
In terms of complaints, it’s important to bear in mind we do have around 350,000 listings live, and we have around 30 complaints on-line. Now, whilst 30 complaints, is 30 too many, it represents around 1 complaint for every 12,000 listings, which is a manageable number, and probably about right for a business of this scale and in-line with competitors, including Yell and BT Customer Street.
The prices you have quoted in your posting are not an accurate reflection of our rate card, our prices have not risen in 2012 and we have a price freeze until 2014 – the costs quoted to you for a campaign in 2012 would be for a different level of exposure, and we’d certainly not be seeking an increase of 1000% for a like for like order, as you have stated.
Regardless, for an order to proceed, you have to confirm the order by way of a recorded telephone call and then sign our standard agreement. If you do not wish to renew the current campaign or have a query on pricing, please do not place an order – and you will not be billed!
If you have a customer service issue, we’d love to speak to you to put it right, please feel free to call us on 0845 468 2000 asking for Operations on extension 7803 or email directly to [email protected] and we will resolve your complaint immediately.
Thank-you.
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louwood
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Mar 15, 2012
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Motortrades
30 complaints online? hahahahahaha. a little tip for you, google them and see how many complaints they have. 1000's! they dont have 350,000 unique customers. Bullshitters! dont believe a word that comes out of their mouth. you dont even have to take my word for it, google them! google steve jakes and daniel corby to!!
30 complaints haha
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CustomerServices1
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Mar 15, 2012
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Customer Services
To Whom It May Concern:
Motortrades has a professional and experienced Customer Services team in place and will be happy to review, and resolve any genuine customer complaints or queries.
Genuine customers can contact us directly, with confidence by email [email protected] or by calling 0845 468 2000 asking for Operations on extension 7803.
Lou – we have previously offered, on many dates, to resolve any genuine customer issue that you may have and this offer remains open.
To date you have chosen not to contact us and therefore, we are unable to assist you until you do make contact with us.
Yours faithfully
Motortrades
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Citroen1998
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Mar 16, 2012
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Using this company and their services was the worst days work i have done and a complete waste of money
What a total bunch of theives. This so called company are no more than telephone warriors that bully unsuspecting people ( like myself, stupidly) Into taking out a contract for 12 months that extends with no correspondence to confirm this other than a 'newsletter' with a sneakly hidden clause of contract. Now I will fight this to the bitter end. It's not so much the money which I can't really afford its the aggressive nature of the 'accounts team' that wouldn't give me 3 days to consult with trading standards or that would double the fee!!! DO NOT DEAL with this company in any way, shape or form. The replies from this company do now get close to the reality that is they are just glorified theives in it to line their own pockets!!!
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Customer Services1
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Mar 18, 2012
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Using this company and their services was the worst days work i have done and a complete waste of money
Dear “Citroen 1998”
We’re sorry to learn that you’re unhappy and have made a posting regarding your order. Our standard agreement does contain an automatic renewal provision (just like Yell.com and BT Customer Street does), however, in order for us to renew your order you have to confirm that we can proceed by way of a recorded telephone call and also a signed agreement.
Our Automatic renewal clause is not “hidden” as you claimed, it is made clear and we do issue you reminders throughout your agreement.
We have an excellent relationship with Trading Standards and will be happy to discuss any complaint that you may have, either directly with you, or via Trading Standards, the best and most direct course is to make direct contact with us at [email protected] quoting your sales order number (check the subject line of the electronic agreement that we have sent you to locate this number) – we will then review the call recordings, the status of your electronic agreement and do our best to fully resolve your complaint for you.
Please contact us if you require assistance.
Yours faithfully
Motortrades
Customer Operations
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CustomerServices1
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Mar 18, 2012
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Your Posting
Dear “Citroen 1998”
We’re sorry to learn that you’re unhappy and have made a posting regarding your order. Our standard agreement does contain an automatic renewal provision (just like Yell.com and BT Customer Street does), however, in order for us to renew your order you have to confirm that we can proceed by way of a recorded telephone call and also a signed agreement.
Our Automatic renewal clause is not “hidden” as you claimed, it is made clear and we do issue you reminders throughout your agreement.
We have an excellent relationship with Trading Standards and will be happy to discuss any complaint that you may have, either directly with you, or via Trading Standards, the best and most direct course is to make direct contact with us at [email protected] quoting your sales order number (check the subject line of the electronic agreement that we have sent you to locate this number) – we will then review the call recordings, the status of your electronic agreement and do our best to fully resolve your complaint for you.
Please contact us if you require assistance.
Yours faithfully
Motortrades
Customer Operations
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SKYLINE 123
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Mar 21, 2012
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Using this company and their services was the worst days work i have done and a complete waste of money
LYING, THEIVING, IMMORLE GROUP OF CON MERCHENTS, MY BUSINESS HAS HAD NUMEROUS PHONE CONVERSATIONS WITH MOTOR TRADES.CO.UK. AFTER FIRST DEALING WITH THEM IN 2010, DO NOT DO BUSINESS WITH THESE PEOPLE, ANY BODY ALREADY DEALING WITH THEM IF YOU ARE WORRIDED ABOUT THERE SO CALLED COURT ACTION DONT, THERES SO MANY PEOPLE IN ARE SITUATION NO LAW FIRM IN THE COUNTRY WOULD TAKE IT ON, DONT PAY THEM CHANGE YOUR CARD DETAILS AND THERES NOTHING THEY CAN DO, SO WHEN THEY RING NEXT ASKING FOR A STUPIDLY LARGE AMOUNT OF MONEY (A FIGURE THEY THINK OF THE DOUBLE) U CAN TAKE GRATE PLEASE IN TELLING THEM TO STICK IT, IGNOR THE AGGRESSION!!!
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Customer Services1
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Mar 21, 2012
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Using this company and their services was the worst days work i have done and a complete waste of money
Hello Skyline
We’re sorry to hear that you are unhappy regarding a recent call made with us – please can you contact us directly for assistance, we will do all that we can to resolve your customer service issue today.
You can reach us by telephone 0845 468 2000 asking for Operations on extension 7803 or by email at [email protected]
If you contact us today before 1600 today, we will resolve your issue before the close of business today.
Yours faithfully
Motortrades
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CustomerServices1
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Mar 21, 2012
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Skyline - Complaint
Hello Skyline
We’re sorry to hear that you are unhappy regarding a recent call made with us – please can you contact us directly for assistance, we will do all that we can to resolve your customer service issue today.
You can reach us by telephone 0845 468 2000 asking for Operations on extension 7803 or by email at [email protected]
If you contact us today before 1600 today, we will resolve your issue before the close of business today.
Yours faithfully
Motortrades
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loft42
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May 10, 2012
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sales operations
I Am amazed this company still runs! There seems to be a massive breakdown in communication between the people at the top and their sales team, or this is a get rich quick scheme, with No customer service, until a complaint is logged. They bully and harras customers, and harangue them into thinking they have done something wrong. Why in this day and age are companies aloud to run like this and why have they not been properly investigated? I would not wish the experience on anyone!!
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CustomerServices1
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May 10, 2012
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Sales Operations
Dear Loft 42
We are sorry to learn of your complaint, if you can contact us at [email protected] quoting any sales order number, (locate this in the subject line of your electronic agreement) and we will do our best to help you.
We are a professional business that has been trading since 2006, in our 7th year, we have around 360,000 listings on-line, so with this scale, there will be some customers that are unhappy for one reason or another, some with a valid complaint, some with a non valid complaint, but we will be delighted to look into any problem that you may have.
Customer Operations
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