Multichoice

0737103540/0735154666
South Africa

Day light robbery

I am so disappointed with Multichoice , so if a client wants to upgrade it is so easy to do so they will even do it without proof of payment , 2 Months ago I and my partner decided that we want to upgrade to Premium and we phoned them they activated the upgrade without any upfront payment payment was made few hours later . Now we want to downgrade to Compact plus and I made payment yesterday of R509.00 but didn't not have the account holder's passport number but had name , surname and customer number I was told that we can do the downgrade by sms or online but we can go ahead and pay the money for downgrade . When I phone today because both sms and online didn't work I am told that the downgrade can only be done on the 25 July 2018, THIS IS DAY LIGHT ROBBERY BECAUSE IF PAYMENT WAS NOT MADE YOU STILL ALLOW CLIENTS TO VIEW UNTIL 29 -30 OF THE MONTH .

NOW I UNDERSTAND WHY MANY PEOPLE AHVE NOTHING GOOD TO SAY ABOUT YOUR SERVICES,THIS IS THE WORST I AM SO DONE NO WONDER MANY PEOPLE HAVE LEFT MULTICHOICE .

Pathetic service

I am lost for words right now. After making payment on 29/08/2018 to multichoice my account has been suspended 20 times during the month simply because I failed to add a reference number to my payment. However making call after call to get me reconnected and email after email with proof of payment, nobody can do their jobs and allocate payment to my account. Are you people not educated or what seems to be the issue? Is OVHD maybe the answer to the poor service from DSTV????? Get your facts straight, overpriced and sure as hell under delivered service!!!

Multichoice

0832090567
South Africa

Incompetence

I have been receiving messages from this incompetent company multichoice of the amount that was owed to them, which I paid and my services were still not activated, had to call in 3 times still my service was never active and this was on the 2nd of this month, instead I was told their offline and that I must try again later, spoke to a supervisor there who promised to get back to me till date he hasn't which is nothing new, today I call yet again spoke to an agent called zilungile asked her to call me back once my call gets cut off as I don't have sufficient airtime and she told me they don't return customer call backs, asked for her to give me the ombudsman details and their complaints email address she told me to check on the website I held on the line till my airtime got cut off no customer service whatsoever the incompetence there is shocking to say the least iam angry one irate customer, I don't understand why I must always call for catch up services to be reconnect and yet come month end they demand payment where as I have never enjoyed services I pay for, why?