Nelnet |
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Consumer reviews about Nelnet |
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stephieboyle
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Jan 3, 2012
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charging of interest
When you get married, you never think you are going to get divorced. So is my problem with Nelnet and their joint consolidated loans. My EX husband, a college graduate, earned a wonderful $25, 000 debt for his education. I, NOT a college graduate, only had a $7000 debt for my one year of college. We decided (pre-divorce) in our early 20's, to consolidate our loans for "one low monthly payment" through Nelnet. Four months later, we divorced... and being young and dumb, we never realized that the FEDERAL loan wouldn't allow a joint consolidated loan to UNconsolidated. Naturally, my jerk of an exhusband REFUSES to pay his loan. For the last 11 years that I have been with Nelnet, my exhusband hasn't made more than 3 payments TOTAL. I can't afford HIS and MY "low monthly payment", and quite frankly, I refuse to pay ANYTHING toward his loan. I didn't earn the college degree, so I'm certainly not paying for his. I've been delinquent for 11 years with Nelnet; only paying my court mandated $40 a month for my portion of the consolidated loan. Because his amount owed is in excess of $200 a month, I'm not really paying anything toward the loan with my measly $40. I have a RUINED credit score because of this.
All in all, the system is BROKEN. Something needs to change when divorce rates are going up exponentially, people are making less money a year, and they can't ever escape their ex's and move on because they are FOREVER BOUND by law and debt. It's disgusting that there is absolutely NO WAY to UNconsolidate a federal loan. This needs to be remedied.
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neeley34
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Feb 7, 2012
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charging of interest
Here is what happened to me. I wanted to start paying off my Nelnet balance quicker and they reverted to an old account that had been closed. They charged me with a $15 NSF fee after the people on the phone said they wouldn't. Then, for whatever reason, my loan was put in forbearance status, which I did not request. After three days of calling, they haven't remedied the situation and I am still in forbearance status.
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neeley34
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Feb 7, 2012
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Loan repayment
Couldn't agree with the complaint more. The problem with Nelnet is they are two faced and when they talk to you on the phone and reassure you things will be ok when they mess up, they are actually just trying to get you off the phone so you they can figure out what they did wrong and cover their tracks so they won't be sued.
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nelnetdesiree
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Feb 7, 2012
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Poor Customer Service
I understand and apologize for your frustration. I would like to have a specialist work with you towards getting this issue resolved. Please give us a call at your earliest convenience, 1.888.486.4722. You may ask to be transferred to Desiree.
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Antoinette Lorick
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Feb 9, 2012
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Scam and cheating
Nelnet has called me every day. They call me on my cell phone and home phone before 8:00 am.They told me i did not pay my full loan off before graduating, from the University of Phoenix On line College. I told them-the facts were not true. I have a copy of my final receipt from the school mark paid, owing them nothing.My husband paid the final balance off before .my degree in, for Associate of Arts in Business on, March 31, 2009. I ask them for proper documentation, they never delivered them. They call asking for information, over the phone and Internet. I refuse to give any personal information over the phone .
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uselessPsychdegree
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Mar 25, 2012
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charging of interest
I would love to find a way to 'beat Nelnet'. My balance has barely moved in the past 4 years, due to a 1 year forbearance. There are so many fees and interest payments tacked on, I actually am paying an $89 'fee' each month. I am never going to get this paid off unless I pay in one lump sum, which I guess I just need to suck it up and start saving for it. I had no idea I'd have such a terrible time paying this loan off! It was a scam when I re-financed the loan back in 2000, clearly it's my fault for being so naive, but the law that I can only refinance a student loan one time is ridiculous.
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STUL
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Mar 29, 2012
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Poor Customer Service
This is typical Nelnet. Their reps are awful - rude and irritated while supposedly trying to help you. You are not alone - google Nelnet complaints sometime - thousands exist. This company will not survive with sleezy tactics like this one (they have others too). Someday we will read about all the unemployed Nelnet workers trying to pay their own bills and I can only guess they will receive the same treatment they dished out.
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