NET10 Wireless |
| United States |
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Consumer reviews about NET10 Wireless |
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SValasic
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Jan 13, 2012
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Terrible customer service!
Bye...bye Net 10. No more money for you and your greedy overseers. Here's to hoping you belly up and the flies won't even bother with your bloated carcasses.
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Irk
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Jan 18, 2012
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Terrible customer service!
Today, I had the worst experience contacting this phone company. It took five hours, actually three hours to speak to several representatives. After speaking to the representative, I was cut off or put on hold for an extended period of time. In addition, I wasn't given any clear input as to why my phone numbers weren't transferred. Representative Eubert said that I have to receive new Sims cards, whereas another representative Suzanne stated that they had problems with the ticket numbers and were trying to contact us. If there's an issue, there should be honest and say what's the problem instead of giving me the run around.
I will not recommend this company to anyone...NET 10 sucks!!!
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alexfromep
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Feb 3, 2012
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Terrible customer service!
I was so frustrated and discouraged by the service that net 10 gave me, I never want to deal with a prepaid service again. 7 days after purchasing a new phone, service was in my phone however no minutes were ever added. I called the service number and every single time it was "escalated " to a manager and they are worse that the pencil pushers below. I was promised on 4 different ocassions that a manager weould call me back and then the last time another managaer by the name of paul used " as GOD as my witness" I will call you back. VERY sad to see excellent customer service has gone to the trash. After 8 days of no service I went back to Radio Shacjk where I purchased it ) El Paso texas) and the manager was so nice to be that she said she would give it a whirl. They gave her horrible service as well and she is sell these phones. She was able to finally get me a refund for the whole thing. I will continue to do business with radio Shack because they took care of me however I will never look to NET 10 for service and will discourage everyone I know from using it. Amazing that word of mouth will affevct a business. I have a big mouth !!!
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SValasic
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Feb 3, 2012
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Terrible customer service!
Anyone have any problems using the 411 features? Like finding someone who could speak American and get you to a proper business phone number? I tried several times...and it was a lost cause. I couldn't believe that this lady was an operator...I finally told her to have a nice day and then had to go to a pay phone directory. Net 10 is history in about 20 days...I am going to loose big time, but the headache of trying to deal with those clowns will be gone.
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amy pulp
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Mar 3, 2012
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Terrible customer service!
Have three net 10 phones did not have a problem with the first two. The third has been nothing but a nightmare. Have spent over 5 1/2 hours on the phone with people from Guadmala when we live in the United States. Got a new phone for my birthday and spent 2 1/2 hours on the phone with them just to try to get my phone activated. Once they did get it activated they gave me a long distance number that all my friends, family, and emergency contact people cannot either get a hold of me or have to pay a fee. Have been trying to get the number fixed for two days. Paid $50 for unlimited everything and have not got to use it. Finally, got a local number (supposedly) was told to wait an hour and the phone would turn off and turn back on and it would be ready to use. Not true
and still the phone does not work. Spent another 3 hours on the phone today for them to tell me I must wait 24 to 48 hours for a new number to be given to me.
If companies are going to sell products in the United States than have offices in the United States. This way people can personally go down there and solve ther problem in person.
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SValasic
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Mar 3, 2012
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Terrible customer service!
My NET 10 minutes finally ran out...and several days before they did...I would receive messages, text and voice...reminding me to renew my air time. This time...it felt good not to do so...I am no longer at their mercy. I gave the phone to those people that do good things with them. NET 10 can bite me...no longer have to listen to your arrogant, never do wrong people again. I had over 1400 minutes and 20 airtime days left on my phone, in an emergency, a lady had an accident on freeway and needed help...NET 10 had decided to cut me off, for no reason...would give me no reason and only giving me back 1000 minutes after fighting them tooth and nail. No reasons were given and I had been with them a very long time. Here's to hoping they get what is coming to them.
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CrappyC
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Mar 10, 2012
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Terrible customer service!
I want to fly to the call center in India and sock each "supervisor" in the head. They shut off my service for no apparent reason, then they couldn't locate my phone number. They said, it'll take 2 days to locate it. After I screamed at the manager, i just got a new number. Two hours later the phone deactivated again. I bitched them out again, they extended my service due date to Mar 29 and turned it back on. Another two hours later, internet on the phone shuts off. I bitch them out again (for 2 hours on different departments). Two hours later, text messaging service deactivates. I hide the phone in my room and go to the bar. (that was a week ago) On the phone now, reactivating the text messaging service... [broken English] "Sir, itzl tuke 4 ours to bee abel to werk." Note* If you ever have to talk to these rejects, just say "supervisor". Because you would rather not beat the side of your head with the landline phone. You're better off communicating with hand signs than you are with English.
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Jared Smith
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Jan 22, 2013
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Beware and avoid!
his company is a lie! Consumer, beware you might regret after dealing with them! They promised me high speed and quality internet but never kept their promise! Even after i cancelled their service they overcharged me for nothing! I had only bad impression about this company and will never recommend it to anyone!
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Chiara
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Jan 28, 2013
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poor service
I used to work for this company and I will never recommend their services to anyone! They don't support their customers as they advertised and actually there is just one thing they care about - money. They cal sell damaged item and don't pay attention on customer's problems.
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redskin
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Feb 20, 2013
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poor service, liars
This is absolutely horrible company which offers wifi services! They never provided me high quality wifi as promised but they overcharged me for each month and even after I cancelled our contract! I will never recommend this company to anyone! Beware and avoid at all costs!!
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