Ninas Cakes and Bakes |
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Consumer reviews about Ninas Cakes and Bakes |
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sallycinamon
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Dec 9, 2011
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Money taken, no cakes delivered
Hello - i'm the same, have ordered some cakes, tried to email them to organise a delivery date and heard nothing back...have now opened a dispute with PAYPAL after reading this page. I'm very surprised that PAYPAL have not closed their account! Some points to note: Nina's Bakes and Cakes are still advertising with Google Adwords (a paid service), meaning they are going out of their way to advertise for orders - it appears to be fraud. I recommend everyone who has ordered goods that have not arrived complains to Google so their adverts are stopped. You can do so here: http://support.google.com/adwords/bin/request.py?hl=en-GB&origin=cluster&contact_type=feedback&rd=1 (copy and paste this link into a browser window). Google will not like to be told they are profiting from fraud. Nina's Bakes and Cakes were based in a business centre until at least late 2010, possibly later. They had a unit somewhere in the Alpha Business Centre, 7/11 Minerva Road, Park Royal, London, NW10 6HJ. I rang there today and a very stroppy reception guy told me they had now left. Perhaps someone with more persuasive telephone skills can find out a forwarding address/contact details. The number for the Alpha Business Centre is 020 8537 1166. Now onto the website. Nina's Bakes and Cakes are a customer of Pappashop.com - unsurprisingly, fraud goes against their terms of service. You should complain about the shop directly, this will hopefully result in it being taken down: [email protected] . Last but not least, the domain. When you register a domain - in this case http://www.ninascakesandbakes.com/ - your name and address go onto a public, searchable register. Nina's Cakes and Bakes have gone out of their way to hide their details from the public by paying an amount for privacy. Quite why a legitimate company would bother to do this is anyone's guess: http://whois.domaintools.com/ninascakesandbakes.com . It's a shame, at one point this appears to have been a legitimate business. Now it seems they've closed down and continue to take money dishonestly. I wonder how much they make?
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sallycinamon
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Dec 9, 2011
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Money taken, no cakes delivered
Forgot to say - every time you search in Google with a generic term say 'order Christmas cupcakes' or 'cupcakes delivered', and you see ninascakesandbakes.com appearing in either the orange box at the top, of among the small links to the right, it will cost 'Nina' money if you click her link. These are Google adwords links - they bring Nina's website to the top of Google artificially. They are charged on a click basis. I'm not suggesting you go out of your way to search and click as that itself would be fraud, i'm just letting you know how it works. Google tend to keep an eye on click fraud, so lots of clicks close together would be ignored. But clicks spread over the day would not.
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sallycinamon
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Dec 14, 2011
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Money taken, no cakes delivered
Hello again. I complained to the domain privacy service that ninascakesandbakes.com appears to be a scam and they have published the owner's name and address. The website owner is registered as Maureen Milwood, 2 Caledonia Court, 165 Great North Way, Hendon, London, NW4 1PL. Telephone: 02082015885. Email: [email protected] - I have now received a refund via PAYPAL so I no longer have the need to contact this woman, but for those of you that haven't, there you go. I notice the Google adwords adverts have gone too. I did complain to Google, and they replied saying they would investigate, but it's possible the website owner has stopped them herself. It's all very strange why this once legitimate shop is now operating like this. *shrugs*
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ELM0812
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Jan 13, 2012
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Money taken, no cakes delivered
Arggh! So wish I had seen this before I placed my order. Like all of you, I placed an order which has not been fulfilled. Despite sending emails to the company I have not received a reply so have now escalated it through paypal. Fingers crossed, I'll get my money back :(
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SophiePD
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Jan 19, 2012
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Money taken, no cakes delivered
I have the same problem, i have just contacted paypal.
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SophiePD
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Feb 5, 2012
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Money taken, no cakes delivered
Resolved by paypal by opening a dispute and claim.
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CHMLondon
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Feb 20, 2012
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Money taken, no cakes delivered
I wish I had thought to check before placing my order, however I was obviously impressed by their fairly professional website.
I ordered cakes for my friends birthday and (luckily I guess...) they arrived. However she sent me a photo of the cakes and it was unbelievable...it looked like a two year old had made them! Icing was messy, literally slopped on and my friend thought it was a joke. Unfortunately the joke is on me...£18 cupcakes...! I have sent them an email asking for a refund or at least an apology however by the looks of the comments here I will be waiting a long time...
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Victoria2008
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Feb 20, 2012
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Money taken, no cakes delivered
I was unfortunately also scammed by this company. When I contacted Paypal to open a dispute I was told that they would not be able to refund me as the cakes were personalised and that I would need to chase this with my credit card company instead. After reading the comments above I would then recommend to not mention if your cakes were personalised to Paypal or to just contact your bank directly.
As soon as I looked back at the website and realised they didnt have a contact number and started to receive the same automated response I suspected I had been conned. How this company is still up and running online and taking people's money worries me, sure they must be shut down somewhere along the line?!
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SoozAld
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Feb 27, 2012
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Money taken, no cakes delivered
I too have ordered from this company via Paypal. I too got automated response. I tried to contact them as no delivery date was quoted on my order confirmation. I tried to contact them to ensure they would be delivered on the right date. No response and no telephone number. Now their web site has been taken down "for maintenace - back soon". I have been more lucky than most as my cupcakes have been delivered for my daughters birthday only they are 2 weeks early! Obviously this is not a company you want to buy from.
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CC1979
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Feb 29, 2012
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Money taken, no cakes delivered
Please anyone complain to Paypal immediately if you haven't received your goods from ninas bakes and cakes. I spoke to them yesterday and they stated that if the number of complaints get to a certain theshold then all people who have been scamed will be reimbursed their monies. This company must be making a fortune out of this looking at how far the complaints go back, I ordered my cupcakes on the 21st December 2011 and this website clearly should have been closed way before then.
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jolewlew
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Apr 4, 2012
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Money taken, no cakes delivered
I too had the same problems - ordered from Ninas Cakes and Bakes and my daughter did not receive her Birthday cupcakes. Thank you sallycinamon for publishing the address of Maureen Milwood, 2 Caledonia Court, 165 Great North Way, Hendon, London, NW4 1PL. Telephone: 02082015885. Email: [email protected], the website owner. I emailed her and said I would take her to the Small Claims Court if she did not refund my money. I received a refund through PayPal very quickly after that. I have also reported them to PayPal and filed a report on www.actionfraud.org.uk.
I hope this helps other people get their money back when they have been scammed by this company.
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ranashuja9999
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Apr 8, 2017
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Complaint
Cashier and one other person of Sawami Nagar Brach used harsh and abusive language with me. i want to submit my complaint against them.
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