Never Again

As a family, we shop online often from multiple websites and companies. I have never had this kind of(terrible) experience with any kind of company. We ordered an entry door from Home Depot, as we have redone the flooring in our house and concluded water is leaking under the door. The simplest solution or what we thought would be, was to replace the front door. I was a little taken back the first time we were lied to and now, we have been lied to multiple times, by multiple people, including a “supervisor”.
We have been told it had a new delivery date (because it was 11 days late), it takes 24-48 hours to update. Really? 2 days to update anything is absurd. This was the first clue.
We have been told there is problem at the terminal and they are way behind (then they don’t work weekends or holidays) how far behind can you be then.
We were told it is out for delivery to the last mile service and that will take 1-3 days to update (again multiple days to update) and this never happened, it still has the original date currently.
We were told, it’s not to the “last mile” delivery service so they can’t set an appointment for delivery yet and even though its two hours away and weighs 400 lbs. we cannot pick it up.
We speak to a “supervisor” who can literally tell you absolutely nothing about when it will be here or even where it is. Uses lots of what we deem “shipping catch phrases” to confuse you. Not sure how that’s possible with computerized inventory.
We have involved home depot multiple times…. they call the same 800 number we do and must wait in line (just like we do) to speak to the same lying reps (we do). Hilarious for a Home depot rep to come back on the phone line and say “we have 3 other people in front of us, shouldn’t be much longer” How does Home depot not have a direct line to speak to someone in charge?
In addition, there is nothing custom about our order it shipped 6 days after we ordered it. It has been sitting 2 hours from our house for 17 days, we are just over a month from when we ordered. We are paying credit card interest on a door we have yet to receive. We have received emails from Home depot to review a door we don’t have, give feedback on a door we don’t have.
**It is almost as Home depot knows all this as we attempted to review the product, and the review was rejected “please review only the product, as shipping has no bearing on Home Depot” yes that’s right all those stellar reviews and your not allowed to post about the awful shipping.
We will NEVER order anything from Home Depot again as this has completely soured our thoughts on Home Depot. They should be ashamed for using this company and the way they treat customers.