Use this company at your own PERIL!

11/13/2017
Home Depot assigned NSD to pick up a small appliance from me as a return. The appliance had arrived with damage I could only discover after unpacking it. This item had also been delivered to me by NSD. A week after the pick up order was initiated, and after a call from me to Home Depot to inquire as to why NSD had not yet contacted me, I received a call from NSD late one night. For three days this same person called by voice phone and text message numerous times but never arranged for an actual pick up time. The communications were always some very weird and incoherent rambling about things completely irrelevant to my pick up order, and would only say my item would be picked up.

After escalating my concern to Home Depot on the evening of the third day, this person shows up on the next morning. A NSD receipt is prepared for me and the item is loaded onto his truck (which is not an NSD truck). On the morning of the very next business day, the NSD online tracking system does not reflect "Picked up", but rather "Exception Occurred". After seeing many other reviews on the internet encountering the same outcome, it's clear to me that "Exception Occurred" is just their way of informing you that your item has mysteriously disappeared.

As I've now found an astounding number of similar complaints online at various websites that date back a number of years, it's obvious that the management of this company is not serious about fixing anything.

When NSD refers to their "terminals", they are in fact not properties or vehicles owned by NSD, and neither are they operated by employees of NSD. They are other businesses that are part of NSD's "partnering program". So NSD has little/no control over what these independent businesses actually do with your merchandise they're handling.

When NSD's Gainesville, FL, so-called "terminal" picked up my item, it was actually picked up by a privately owned Gainesville, FL, business -- a "partner".

So when you have NSD involved in shipping merchandise to/from you, be aware that it's actually a hidden company behind the scenes that's in cahoots with NSD doing the actual work, and you have little/no protection from whatever intentions that independent business may have in handling your merchandise. NSD however, is there for these partners for shielding them from outside scrutiny, and even perhaps the law and legal consequences when people's merchandise goes missing while in their possession.

NSD will make all kinds of sincere and sweet sounding promises to you, and then renege on them, just as their VP has done to me.

Use this company at your own peril!

Update 11/15/2017: As stated above, my item was picked up by a privately owned business on Friday, 11/10/2017. On Monday morning, 11/13/2017, NSD tracking information showed "Exception Occurred", and not "Picked up" as it should have been. On Tuesday, 11/14/2017, all NSD tracking for my return/pickup order disappeared completely from their website as though the order never existed. On Wednesday, 11/15/2017, NSD tracking for my order is back online! However, it reflects a [erroneous] pick up date as 11/14/2017. So at least my item has now been found, and should finally be on its way back to Home Depot. This is inarguably NOT the kind of progression of a shipment that one would normally experience through a reputable company.