Abysmal customer service

I too have given them one more chance, and they never fail to disappoint, I think winter will be over before I get the seasonal items that I ordered, this will definitely be my last order from them (if I ever get it) it has already been over two weeks now. From now on when i get their catalog in the mail to tempt me, I won't even open it, into the trash or recycling bin it will go! I have sent packages to a friend in Australia that took less time for them to receive than this and I am in the US!