Our 365 Portraits |
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Consumer reviews about Our 365 Portraits |
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Anaira
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Dec 9, 2011
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I would never use this company again and would not recommend them
I had the worst experience of my life with this Company. Its more pleasant to purchase a car at a dealership (at least they aren't rude). The photographer was wonderful with my 3month old son and did an extremely well job and was super nice. Now, the woman Sandy (saleswoman) that came to my home about a week after the pics were taken was extremely rude. The pics were amazing but then they give the prices of the packages and they are OUTRAGEOUS! We (my spouse and I) figured we would just purchase the CD with all the pics on it (thinking it might be the cheapest thing right?) Just for the CD it was $360. When we told her it wouldn't work out she went on to ask my husband "Well what would you rather spend your money on than your child's photo?" My spouse replied "Bills" He went on to tell her that we could take him somewhere else to have the photos done for the same quality and receive more photos for a lot less. Her response was "Well they wont last forever like these, if you go somewhere else they will turn yellow after 10yrs!" I told her nothing is meant to last forever and we were fine with that. And she said "Well these pictures are." Then she tried to put us on a guilt trip by saying "You know I made you guys a special appt, i usually don't drive at night because its hard for me to see, but I made this special appt just for you guys and you don't plan to buy anything?!" (ITS YOUR JOB LADY!!!) Then she asked us if there was someone we could borrow money from to get the pictures!!! I couldn't believe what i was hearing. She was so snappy and rude with us. Literally made us feel like crap for not being able to afford the packages. Then she very rudely said "OK Lets pick out your free 5x7. " I was looking at the thumbnails (which were tiny) of the photos on her laptop trying to make a decision when she snapped again "Which one do you want?!" Even still i kept my cool and was still very respectful to her (even tho she was disrespecting me in my own home) I asked her to please open up the pics so i could view them once more. I made my selection and she turned to look at my spouse who had left to the other living area (because he was so pissed off at this woman) and she said "Is that photo ok with you, you seem to be very disconnected like you dont care about your childs photos" I once again told her thats what i wanted and she made the order, packed up her stuff, didnt say a word and stormed out of my house. I seriously was waiting to hear my front door slam on her way out. UGHHH Worst experience ever. I definitely DO NOT recommend this company and its a shame because the photographer was so pleasant. y spouse said "If we ever decided to take pictures this expensive, we definitely arent going to this company!" Word of advice for the Company, When you have people with this many complaints about your salespeople's Customer Service...Its bad for business. You strive on word of mouth, and you should really have your salespeople understand that not EVERYONE can afford your extremely pricey photos, and not make the ones who CAN'T feel like Horrible parents.
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M0MMY 0F 2!
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Jan 12, 2012
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I would never use this company again and would not recommend them
Pretty much the same things happened to me today. I was SO PISSED OFF at this lady that I immediately went online after our online appointment to look for their customer service number to make a complaint. I spoke with a very nice lady on their but as far as the one who showed me the portraits she WAS NOT!!
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Christine1986
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Jan 18, 2012
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I would never use this company again and would not recommend them
After giving birth to my son I received non stop phone calls and emails from our365 portraits. I was very happy with the pictures they did in the hospital so I figured I would set up an in session shoot with them. I thought they were the same company. After getting the pics done me and my husband were bombarded with phone calls from the man who edited them. Wr set up an appointment with him to look at the pictures at 3:45 on a Saturday. By 4:12 he was still not here and didn't call. My husband called him and he said he would be 20 more mins. By 5 we decided to call him and tell him not to come because he was interfering with plans we had for the night. We decided to meet on Tuesday. The man got here was rude and in my opinion the packages were way over priced. I have never had someone come into my home and be so disrespectful. Don't ever use this company they are bs scam artists. The people they send out are on commission so they hound you to buy pictures. New moms stay away!!!
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unhappy365employee
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Feb 16, 2012
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I would never use this company again and would not recommend them
I started working for Our 365 Portraits only a few weeks ago under the impression that I would be doing the artwork and editing the photos and wouldn't have to be a "pushy salesperson" when it came to showing the portraits to the parents. It all started fun, but once management saw that I wasn't making the amount in sales that they wanted to see, the pressure was on. All of a sudden, I had to be pushier, and I'm just not comfortable with saying the things they want me to say. For example, telling parents that aren't comfortable with spending money that they're going to regret it and that their kids are gonna love them more for buying the big wall portraits. They really look at the bottom line, yet they try to cover it up and talk so much about family and love, it's so disheartening. I'm seriously considering leaving the job, especially since I quit a job I was with for 6 years to work for Our365. They hired me as full time with benefits, and now, two weeks later they're telling me they want to pay me commission only. I'm already working overtime without pay as it is! I wish they had emphasized the sales portion more in the interview, I would never have taken the job in the first place, I thought my main role would be as artist! Instead I'm having to rush through retouching and the art, just to make it through all the appointments I have to schedule with parents. They call us Portrait Artists, but it's obvious that the art comes last. This experience has been so misleading and disappointing, Our 365 really needs to change the way they do business. If I could describe them in one word, it'd be DECEPTIVE
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Stefanie Title
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Feb 28, 2012
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I would never use this company again and would not recommend them
I was also a taken victim of the Our365 portraits... They first came to the hospital for my newborn pictures which were honestly beautiful and truly captured everything I want far better than the ugly portraits we got in the 70s from the hospital. BUT... then they harrassed me calling weekly to come to do the COMPLIMENTARY sitting and one free portrait. This is where it hit the fan! So I have a 6 year old who I felt terrible ommiting from them so in order for big brother to get a picture with baby brother my 6 year old had to sit through his OWN photo session- company rules. Frankly, I did not want that because we have school portraits and I refused. They insisted so I gave in. Next, I wanted a picture with myself and the baby and I too would have HAD to sit through my own session. I refused and did NOT get a picture with my baby.
Next, they insisted on doing the ugliest backgrounds that were outdated and not even professional. I expect to get veryt professional UNPOSED UNPROPPED pictures if I am pay $500 (which by the way stunned me to learn after!). So, I told the photographer I do NOT want to waste time with the ugly backdrop screen and I would rather get the black screen. He insisted anyway and said it too is the RULES. anddddd he must do in that order. Therefore, by the time we got to my baby's portrait part I wanted he was way too hundry and cranky thus forcing me to NURSE him in front of this 25 year old guy to calm him before we can continue. He was also 45 minutes late! Past the baby's happy time. IF you can believe this he FORCED me to put my baby in poses I insisted I did NOT want or like. I am the customer and the mother and I know what I like. HE made me do these poses cause again it was the company rule and policy to take 10 pics of each background and all cheesy 1970's poses were mandatory. Are you kidding me! A cranky baby not cooperating had to propped in crazy positions even when I asked him to skip it.
FINALLY comes the pictures he showed me he took on the spot. Each one in all honesty was not even as good as SEARS OR JCPENNY for a fraction of the price. THey are inferior quality poses and backgrounds to any depratment store studio. The only reason I even liked any picture is because of the editing and enhancements they did. I picked a package out and wanted a CD to make more copies. WELL that costs a fortune and even more if you want copyright rights removed. SO I bought a 500.00 package just to get the CD. I have now black backround and blue airbrushy backdrop pictures that are available at literally walmart portrait studio and look in NO WAY better, more professional or better quality. I am beyond irritated but at least I captured my baby's face as a 7month old and that is worth the price. From this point on I will use professional companies if I want to drop half a grand or sears if I want this quality. They fall in an odd category- cheesy pose pictures for the price of professional on location companies. Like I said- the newborn hospital portraits were truly breathtaking but different setting, different moment capturing and different photgraphers each time. Nonetheless, their "RULES AND POLICIES" for the pictures they take is ludicrous.
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AConway
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Feb 29, 2012
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I would never use this company again and would not recommend them
This is the company that does newborn hospital pictures. Two years ago I never got my sons pics but they said they would send a photog to my house "free of charge for the inconvenience". OF course I then spent 400 on a ridiculous package and the guy was a jerk that it wasnt the biggest package he had to offer. Two years later now...I had my daughter in the same hospital. Never able to find her pics online. I contacted them twice via the site email and finally threatened to complain to the BBB (which I am still doing because I am devestated). I got an email from a lady named tina requesting I call her. She said she had my sons photos from two years ago but they lost my daughters. She said she would send my sons to me "free of charge for the inconvenience". This was after she referred to my children as "baby A and baby B because (she) couldnt pronounce thier names" (The name was Gabriel). She also asked me for a description of my newborn daughters photo...that I never saw "so (she) knew what to look for". 24 hours later she says she found my daughters but the packages start at 60$.This is one month after my daughter was born. Birth announcements and all have been sent out without those pics. Whats the point.
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Pegkonto
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Mar 26, 2012
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I would never use this company again and would not recommend them
The company FAILED to take my child's newborn picture at the hospital. Their customer service rep, Shannon, was miserable, basically blaming me for not getting the photos done. Crystal made some attempts to rectify this epic fail, but e options were poor: I could take my child out for prof'l pics and submits a receipt for partial reimbursement ( based on their past practice, I'm skeptical that any reimbursement would occur) or I could bring my one-month old to the hospital to recreate the picture that should have been taken a month ago ( who brings their newborn who hasn't been immunized yet) willingly to a hospital with sick people? I am left heartbroken that my new baby doesn't have the hospital picture that matches my other two kids'picture.
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LAF
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Mar 4, 2014
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LF
This company is a complete rip off. After giving birth and having hospital photos taken, we kept receiving phone calls once we were home saying we were owed a "free in-home photo session and 8 x 10." I should have went with my instinct that when something sounds too good to be true it probably is. We set up a date/time and a photographer came to our home to take pics of our 2 month old. She was wonderful and very good with our baby. Several days later I had a conference call with the company to view, edit, and purchase photos. The man kept me on the phone for over 45 minutes talking about nonsense! I repeatedly told him I had to leave for a doctor appointment for my baby and asked that he just please go over packages and pricing so I could purchase photos and be done. My plan was to just purchase the CD so we could print our own photos. I almost fell over in my chair when he went over pricing. He said it would be $299 for CD for about 20 photos!!!!! The packages were anywhere from $159-$499!!! I then told him the prices were ridiculous and asked how much if would be to just purchase a few 5 x7's or 8 x 10 prints. I felt bad not buying anything since the pictures did turn out really nice. He said it was $25 for ONE 5 x 7 and $50 for ONE 8 x 10! Are you kidding me?!! He could sense how upset I was and then suddenly offered "a special just for today." I felt like I was dealing with a used car salesman or listening to a presentation to buy a time share. I ended up paying $100 for a small package of photos. I still cringe at the thought of spending that but I did want some of the picture since they were cute. The man also told me he would waive the $17.99 shipping me handling fee and only charge sales tax. When I received me emailed receipt, there was still the $17.99 s&h fee. I have contacted customer service and am still waiting to hear back about that. What a nightmare it has been dealing with the company. Definitely NOT worth the prices at all!!!! I has signed up for three future in-home photo sessions for $80 at the time of our "free" session and immediately called customer service after finding out the photo prices to get reimbursed. I will definitely not be using this company again and I hope this review stops other people from wasting their time with this rip-off of a company. I'm inside how they stay in business.
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Jaunmir
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Apr 11, 2014
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I
They supposedly said that they've been calling me for months after my child was born last May, trying to get me to make an appointment. So I finally did, the photographer was okay with my kids, but wasn't very professional. When I did the conference call with the designer. She was very pushy and got very rude once I told her at the end I'm not paying this outrageous price. I asked if I could just order a few pictures and she told me no, they only sell them by packages. I ended getting a special price that day for a 100, but in the end I still ended up paying 127$ for nothing. The pictures were beautiful, but definitely not worth the prices this company was trying to sell them at. My pictures arrived today and I noticed that I paid all that money for my pictures to be printed on cheap paper. I would never recommend these people to anybody. I should've went to jc Penney or another place for their pictures.
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Mandeep79
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Feb 27, 2017
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Worst company
I feel like other people here that they are big rip off. For couple pictures they charge $170. They basically charge people whatever they feel like if you are planning not to buy. The lady offered me $389 cd for $289.
They treat their customers like nothing. Worst company ever dealt with.
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Stephanie8888
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Jun 24, 2017
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Horrible do not use
The photographer arrived late to my appointment and I booked them because the hospital pictures were really good. My baby is a month old and they said she must have her eyes open so the photographer woke up and made her cry then said she couldn't do the pictures because the baby wouldn't stop crying. She also wanted her to be sitting up and said it was the company rules. Then when she would calm down instead of being fast and taking the picture she would wait for her to cry again and said she needed to go. The appointment is suppose to be an hour and she was only here for thirty minutes and took one picture! Do not use them horrible service and the lady seemed like she had no idea what she was doing!
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chavez213
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Sep 28, 2018
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Horrible Customer Service
This company has taken my daughters pictures twice and the sessions all and well up until the day I had the appoitment to see the pictures. Unfortunately I didn’t want to get the pictures since they were super expensive. When I got her new born pictures they said I would get a complimentary one when she has her first session with them and I never got it. I emailed them called them and never got a hold of anyone. It’s been six months since her last and I still haven’t heard from them about last session. They stopped answering after I decided not to get the over priced pictures!
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