Outrank.com |
| United States, California |
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Consumer reviews about Outrank.com |
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bluepumkins
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Dec 22, 2011
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Fraud & deseption
This is coming from someone who USED to work internally with the company outrank. This company will do or say anything to get your business. I did NOT know that these kinds of things were going on. Day to day when I used to work for the company I was lied to about different things. Every single day red flags went up, and before I knew it I was up against a huge mountain of red flags. To me, they are con artist's. They con me too, but into thinking this was a great company to work for. Almost, everyone who works here is a felon of so called ex drug dealer. I was told this by a higher up person in the company. What a freakin' tactic to make me want to breath the same air and sit next to someone who may pick pocket me some day. Granted bringing valuables to work is stupid no matter where you work, because you can never truly know someone I believe. I obviously should have done more research about them before working for them, and buying into there BULL as well. I chose to leave for multiple reasons of my own. I unfortunately canNOT share much because just like you folks I signed a contract, only mine was a confidentiality contract. Just steer clear. They are good with words, that I can say. I will do extensive research on any other companies I work for in the future, that is one thing they have taught me.I got burned & burned bad, & I'll leave it at that. I am also glad to say I was not the person who caused anyone of you this heartache with your businesses or finances. Thank goodness, this means I can sleep at night now, because I didn't do any harm to anyone.They will play the games, play the defenses as well to get away with it. I know which things that are on the complaint board are from outrank because it is how they send their companies messages, it may come across as a semi happy client to you readers though. Be very cautious of this company, & all their Alis names. They are not a part of the BBB, oh I wonder why? Not hard to figure out really. As for the rest of you, I would get an affidavit from your bank or your state attorney's general office & freeze your credit. They should not be able to touch you with that, if they said they were going to send you to collections. I wish each & every one of you wholeheartedly the best of luck with your fight against outrank/profitfuel/clicksmart/yodle and any other Alis names that they are hiding under. I am so so sorry that this is something you are battling when all you wanted was help. I am very saddened by all that I have read.
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Unsure business owner
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Jan 10, 2012
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Fraud & deseption
@Dennis: I found you for "brick repair houston" on the last of the places listings. Have you achieved this with Outrank or have you switched somewhere else in the meantime?
Anyone else to give his/her website for proof? It's hard to know who to believe when no-one gives their domain or company name.
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GutterX
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Mar 8, 2012
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Fraud & deseption
My experience with Outrank was (and remains) very unsatisfactory. One of their sale reps contacted me through seeing my regular ads on Craigslist. I already had (and maintain) a website for my business. The Outrank fee of $95/mo was attractive, so I decided to give it a try, and to see if they would produce more and/or better leads than my existing sites. If they succeeded, then I was prepared to drop my original web marketer, an independent freelancer, who gives me great service and attention. However, Outrank's program was 40% less, and since money is money, and business expenses always need to be reduced, I elected to experiment with them.
The website that they generated was based upon a general generic template and very unacceptable. It was uncreative and lacked any aesthetic graphic appeal, but the worst element was that it was full of content about products and services that I do not offer, or actively compete and sell against. I was told that the objective was SEO, and that their "template" worked all across the country, and could not be changed. Several complaints & calls later resulted in my entirely editing and rewriting the basic text of the site myself, and they were able to insert the correct information in an other section of the site and eliminate the template content.
Once the site was up, the hoped for performance never materialized. The total calls received over the several months it was up was less than ten I believe. I called to cancel once, but allowed myself to be convinced by someone in their retention department to continue. However, when mid December arrived, and with that the major winter seasonal lull in our industry begins, I could no longer justify the waste of this expense. So I called to cancel again, and the representative that I spoke with confirmed from their tracking records that I had not received a call since October. Their "product" simply did not work for my company, as I believe it was of an inferior quality. My original website continued to produce satisfactory lead generation during this period, so there was absolutely no reason to drop it an continue with Outrank.
At this point when I made my intention very clear that I was canceling immediately, and that I did not want the site up on the internet any longer, that I was casually told that the NEXT billing cycle is when they would terminate the account. I objected, and insisted that I did not intend to pay for another month of what had become a worthless service to me. Then he played hardball and informed me that their policy is to require 30 days written notice, but that they would accept the call as my 30 day notice, and therefore the site would remain active and I would be having my last auto deduction that very day for $95.. I again objected that I did NOT desire to have their service or product for another minute, and that I did not intend to allow them to proceed with debiting my account. They informed me that it was too late, that the transaction was already processed and that the site would continue for another month. I objected again, insisting upon a refund of the $95 and an immediate termination of the webpage. I was reminded that I had agreed to these terms of agreement, and again it was their policy to require the 30 day cancellation notice. At that point I knew this was a scam like policy to milk & bilk unhappy clients of that last drop of green. I have had numerous experiences of canceling memberships, and other recurring auto-debit arrangements, and I have never been greeted and treated with this type of "too bad buddy, we got your money" approach. My protests in demanding cancelation of the webpage service led to a manager explaining to me that they needed the 30 policy because in the same way it took time to build the site and get it up and running, it takes time to take it down. That was pure hogwash. It can be shut down with a simple keystroke. Much to my surprise, I have now learned that the site is still active, as I received a call sourced to it recently. I do not desire the site to be operational, so I will reluctantly be contacting them again to see that is accomplished.
The customer service rating from me for Outrank based upon this experience is an "F" and I have subsequently warned everyone I have had opportunity with to avoid doing business with them. I am presently working with my bank in assisting me in the refunding of my money. I intend to report them to the BBB and the state's attorney general's office.by week's end.
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M.E.S
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Mar 11, 2012
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Fraud & deseption
OUTRANK WORKED GREAT FOR ME. VERY STRAIT FORWARD, OUTRANK ALWAYS PROFORMED AS AGREED. I DO NOT KNOW WHY IT IS NOT WORKING FOR YOU. OURTRANK IS A GREAT SERVICE PROVIDER.
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davesan
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Mar 19, 2012
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Fraud & deseption
OMG people like me don't think about researching before signing up... I signed up 2 months ago and can't get any one to answer phone calls or e-mails. I bust my butt and would I need to grow just to cover my bills.
How do I cancel? they won't pick up.
Who should I use for this kind of service.
I don't have time for this, I work my business 16 to 18 hours a day. When they called I thought "thank you" just what I needed. They charge me 145 a month and NOTHING works after two months. The Phone number, Web Page or Search engines. I'm not even in a rush but PLEASE call me back!!!
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