Stay away - expensive poor quality

We ordered our Palliser couch and loveseat on March 5, 2017 from www.leathershoppes.com. We paid over $4000 including the extended warranty from the store. The furniture arrived in the summer and although we don't spend too much time sitting on it, the seats started sinking deeply as if there was no support. In September and again in November Palliser sent a poorly skilled technician to repair the couch. Now it's worse than before and Palliser won't do anything about it, they say it's normal! I wish they would just take this garbage back and refund the money. Why should anyone spend this much money for something that is so poorly made and has such poor service. Stay away!