Paraco Gas |
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Consumer reviews about Paraco Gas |
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m rizzo
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Dec 18, 2011
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Awful service
I have a summer home built in 1986 the house is also used for hunting during deer season in NYS.the house is winterized just when the winter sets in before Christmas and stay shut till fallowing year end of march, i use to get my propane gas from across the Delaware river 5 miles from, from day one, But as i add more gas heaters i am getting to old for messing with timber firewood so i needed a bigger fuel tank and this gas co. was not allowed to come across the river in to NYS. so i signed up with Hartz & Sons a small local co. they have been very good check once a month put in what it needs and bill me '
Last year October of 2010 in the middle of the hunting season i notice that gas was running low and tank was not checked for delivery for passed 2 months, so i called Hartz and ordered gas myself and i was told no problem and promised a delivery that week, i have used up the wood i had, and had only 25 lbs of propane remaining by mid November, and no delivery yet, after so many calls finely i was told the co. was sold to Paraco gas sens September of 2010 and they are running the show and there is nothing they can do
so end of November i shut down everything drain waters and abandon the house for the winter .
when i returned to the house next March found the gas tank filled but locked and a notes to call them, so i call, and i was told because the tank when empty they will have to make a test as a safety precaution before they can unlock the tank, so i must make an appointment with the plumbing department before they can unlock the tank, when the plumber came he put a gauge on the tank distributing pipe and then removed it, all and all it toke 10 minutes, then he spent 15 minutes in hes truck making a report, then came
and handed me a bill of $295.00 saying every time the tank goes empty they must take a leak test, i said fine but # 1 there was 30 lbs in the tank when i shut off the valve at the tank, #2 its not my float that you freeze me last November by not delivering on time, so guess what i was riped off $295.00.
and now they want me to pay $300.00 for them to install an automatic gas deposit read out so can read its content level from there office and don't have to come to physically check the tank gas level, so i have to spend $300.00 so they can make money on $75.00 gadget plus it is for there oven good, i have solar panels no great electric, this means i have to install special transformer to the gadget, while i an running on limited electricity. what a racket ...
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Arlene Schuman
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Feb 1, 2012
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Awful service
I recently moved in to my deceased son's home. He had passed away in May 2010 and his house sat empty, with no usage of propane, until mid November 2010 when I moved in and had the technician come in to make sure the propane fireplace and cooking stove were safe. At that time, the tech checked the gauge on my tank, and left. Then I received a bill for $265.82, by way of a statement generated a month later, which I questioned. I was told that they were billing me for gas already in the tank, even tho my son had paid for it back in the spring before he passed away. Then I was told that they would issue him a check for the product despite the fact that he was dead, and I wouldn't be able to cash it due to probate. They stuck to their guns, so here I am, on social security, being forced to pay this bill to protect my credit.
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Susan Ballard
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Feb 22, 2012
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Awful service
My husband and I moved to Long Island in the late 90's, We have had Paraco Gas ever since. In June 2010 their was a problem with my bill, after trying to solve the problem over the phone with no success I went to the Bay Shore office and I spoke to a manager named Kevin Tuhy. He did not seem very interested in hearing my side of the story, in the middle of the conversation I could smell alcohol on his breath! He got up to take a phone call and walked by me and I then noticed an odor of urine! At this point I just wanted the problem taken care of, He returned in a few minutes and assured me that the unexplained charge would be removed from my bill. One month later I received a bill with the same unexplained charge on it. I had to call the main office up state in Rye Brook NY to finally get the charge removed. This was very time consuming and frustrating, I hope they have made improvements in their way of handling such simple disputes!
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