Pingo.com |
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Consumer reviews about Pingo.com |
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what a dirty company
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Feb 20, 2012
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Pingo is a SCAM
Where can I complaint to pingo?
I put $20 in my account, but the softphone never works. After hours of trying, I have to give up. I sent email to their custom service to require a refund. Every time they said the refund needs 3-5 business days after more than one weeks-waiting in my life. After tens of email and more than one month's waiting, they didn't reply my email requests any more. What's worse, I learned from other's complaint that they charge extra $0.89 every month, and the notice is arranged in a corner with grey color on their website, which is very hard to notice! I think this is a very dirty company. I want my money back and no more people be treated by them, but I don't know where I can complaint to them. Anybody know?
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apple 76
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Apr 30, 2012
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I'll never use them again
They are a low-cost phone service provider. To use their service you have to use an access code. They were ok before but now each number is stated as invalid! Their customer service turned out to be useless.
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Pingo
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Oct 19, 2012
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Customer Service Response
We wanted to respond from P.I.N.G.O. to help address your concerns
3 to 5 business days.
- When a customer asks for a refund it takes your bank or credit card provider up to 3 to 5 business days to process the transaction back
Funds Taken
- If your account was not open, then we do not take the funds. In fact the telephone service is backed with 100% money back and call quality guarantee.
Maintenance Fee:
This one fee of .98 cents is clearly marked across the site and in the terms of the service. We pride ourselves on having a 95% customer retention rate earned from having a quality service.
We are truly sorry for your experience
- Customer Service
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